Port Grand Pizza

I've been popping into this pizza store pretty often, but my recent experience left me proper disappointed. On the 22nd of December, I gave them a bell to double-check their Christmas Day hours, and they told me they'd be open from 5 to 10 pm. So I ordered online for collection that Christmas evening. But when I rocked up at 6:48 pm, the place was shut tight! And here I was, all geared up for a Christmas bash with friends, looking forward to enjoy their pizza. Why you still taking order online when you didn’t open? To make matters worse, they'd already taken the payment from my credit card. I sent them an email that night, but got no response. Two days later, when I rang up asking for a refund, they didn't even bother with an apology. He just said the refund was done and told me to wait a few days. Well, a whole month goes by, no refund appeared. I rang again and they said they didn’t take my money cause the order was not accepted. How's that for a joke? I had to get my bank involved to sort out. The pizza is my favourite in this area, but with service like that, I wouldn't recommend this place if you’d like to use their online service.

Disappointing. The food we did receive was ok however we were missing toppings and few items were wrong too

Best pizza! We always go here as it’s better than the chains. They do a great stuffed crust and always polite with service.

UPDATE: 23/09/23 Unfortunately the standards here have dropped terribly. Tonight I bought a couple of pizzas wherein the dough had not been cooked properly (see pics). I really liked this place before, but this has really put me off. Will be going elsewhere from now on.

I order a 12" thin crust pizza for £11.17 which is good value compared to the big pizza chains. Tasted just as nice & was delivered quickly. My only gripe is the minimum order spend of £15 to deliver which bumps up the price when i only wanted a pizza. So i had to make up the extra by opting for 4 choc cookies at £3.99. Average biscuit size id say worth 20p each at most. That in itself isnt good value & they didn't add the ice-cream that was suppose to come with it. If they could lower the minimum spend to £10 so i can order just a pizza then i would rate it higher.

Really good pizza will return thx

My house was 20 minutes away from this pizza shop but I got this pizza within 7 Minutes and my pizza is still hot there service is out class.

Nice tasty pizza tasted just like pizza hut. Quick friendly service