Popeyes Louisiana Kitchen

service was great food was hot and fresh store was also very clean

Great service fast and friendly

A negative zero I waited 18 minutes before my order was taken with only one person ahead me. I ordered all white two piece and got home all dark meat chicken looked like cooked in old grease. I called 5 times to report incorrect order no answer. I came by next day and was told by manager couldn’t help me without the order. If they had answered phone after 5 times I would of known that. I requested a home office number and district manager name. She stated she didn’t have numbers or a name. I don’t need free chicken it’s the principal and lack of accountability. Never going back..

I went here to get a family meal with a large gravy. Instead the cashier told me they don’t have the capability to give me that big could sale me a small. (Ya made no sense) Then I said well can I buy it separately from the combo. Then she asked the manager and she said they couldn’t do that either. So I leave and go to the one off Potranco and told them what happened. I bought my gravy and left a happy customer. I see why the on Horal street has so many negative reviews. I go to this one because it’s close but I’ll drive the extra miles for better service and people that know their job.

You can't beat Popeyes chicken for what it is, but it's the poor or lack of customer service that Marbach location is missing. Sat at the drive thru order box longer than anyone should, waiting for someone (anyone). I eventually initiated the conversation to order. Pulled up to the window, and she looked and spoke like she was 'lost' or 'confused'.