Popeyes Louisiana Kitchen

Gentleman here in the afternoon is always on his phone, ignoring customers, letting the line build up

Sadest Popeyes I've ever been to, and even worse customer service on top of that. The employee lady Carmen looked miserable and like she hates either her job, or her life. No smile, no greet, no thank you, no eye contact, nothing. My chicken sandwich was sad looking, and the Mac and cheese was dry.

Food was quite tasty. biscuits were not ready. Had to wait. Shouldn't these be on hand all day??

Food is just nasty they take long and got my order wrong

Never go towards closing, I should have already known. First I was given the wrong order then on top of that, the food was cold, looked old and did not taste good. No receipt so I couldn't prove my order. The employee in the kitchen should have been enough to make me walk right out.

Don’t go here! The chicken was so dry I threw over half away. The biscuit was as hard as a hockey puck. Service, you’ve got to be kidding me. As I said, don’t go here!

Good chicken. Fair service. Slightly expensive

My suggestion: don't go here. I'm sorry to say, I've never seen a sadder, dirtier Popeyes. From the outside the establishment looks as great as any other but walking in the atmosphere is very quiet. You would hear more people at a library than here. The place just seemed so low on energy. They had 3 workers in the back when I came in but they also seemed very slow and lost. Maybe even training someone new as the worker behind the counter kept talking to another worker in Spanish asking questions. They had a fourth worker that popped out of nowhere after a few minutes of waiting but he didn't seem any different than the rest. It seemed very disorganized as the same workers getting the food ready were handing cash registers, food and getting orders ready but once again at a very slow pace. It was a very short line of people waiting for food or eating so it's not like they were backed up. One worker seemed to be slowly fixing the orders, talking while one did a little bit of everything, another worker on the side must have been the only one doing any actual work and then there's the last I mentioned who came out of nowhere back behind the counter with a look of not wanting to be there. The off-putting part was when I placed an order the guy said ok, charged me, left to the back before I even finished paying (card), I didn't get a receipt, I assume he started my order and left me to finish paying but that was it. The order didn't take long as they seem to have some of the food prepared in advanced.... Just left on a heater to stay warm... They didn't seem like bad people. Just felt like they were unorganized, not focused, not comfortable or used to taking care of customer service / clientele. I wish them the best & hope the place makes a 180 for better customer service, a brighter energy to attract customers, and better organization of their staff to get people/orders in & out. I didn't even mention the rest I saw with other clients at the place or the quality of the food itself but being that the first thing I noticed is these people grabbing everything & then your food without gloves or washing your hands... I don't think you or they want me to mention the rest. I'm sure they get by when food inspectors come around but that may just be a front either knowing or cleaning up their act when they come around.