Popeyes Louisiana Kitchen

The chicken was hot and seemed fresh. The only problem I had is that I did not get napkins, it seems like they went in the bathroom and tore a piece from a roll and put it in my bag.

The food is very good and the employees are very friendly!!

I ordered 12 piece family meal and told the girl twice, No Wings, because we don't eat wings. I got home and I see that I got 4 pieces of wings, I tell them to charge me more if they have to, so I can get what I want now it will be waste of food and money. I got there 17minutes before they closed, so I can't return the food, nor do I wish to drive back.

The level of incompetence these workers have is astonishing. I made an online order, not only was the order incomplete, but when I tried to refund the missing items, they refund the entire order. And no, I didn’t get the food. But rather, they gave the food away within 5 minutes of getting the receipt. They didn’t even try to solve anything.

I witnessed team members driving out of the Popeyes parking lot Leaving the restaurant unattended today on Thanksgiving during open hours Another customer and I was in drive thru looking and waiting to be serviced Smh So unprofessional

Terrible service. Pulled in drive through to pick up order and was told to pull forward since they was waiting on fries. Sat in drive through for 20 mins and walked in to ask which I was then told wings were frozen. Terrible place and terrible customer service.

The WORST Popeyes in all of the Katy area. The service is always horrible & they always seem out of items.

I have given this place too many chances. It seems that they are always attempting to get over an pull a fast one. The staff is nice, but the effort they put in to cheating you out of a fresh food experience may reach above the people actually preparing the food. It just may be a culture of short cuts. I’ve been there 2 different times and got a box of chicken that appears to be fried the dipped back in the grease to make it seem hot and fresh. So if you go there close to closing time beware. An 8 piece chicken meal should have 2 each of the 4 pieces of chicken. If you are not aware, they will give you wings and legs (the cheaper pieces) in place of your breast. I’ve had to ask them to give be the proper pieces on several occasions. One time we had a function so as a last resort we decided to go get a big box of chicken. Got it home and it smelled and tasted like fish. We took it back and the manager admitted it may have been cooked somehow on the shrimp grease. He did exchange it, but that should never happen. I attempted to call them to keep from writing this post, but the number listed is never answered. The last straw was them not correctly placing the top on the beans and now we are cleaning beans out of the car. Again, the staff is nice, but this place is not your typical Popeyes when it comes to freshness and taste. I’m headed to the one on Pin Oak or I-10 and Mason.