Popeyes Louisiana Kitchen

Just went thru the drive thru and this is unedible the fish is over cooked

The employees are very incompetent, slow and rude. They send a message saying the online order is ready and make you wait for an extra 45 minutes. This is the worst Popeyes.

To the owner & managers of this franchise please get your store in order. Consistently inconsistent customer service, food items listed but not available. On more than two occasions I couldn’t order a food item due to that food item not being available. That’s including hot sauce not being available, come on now. Help your store do better

What is more important than selling chicken during the dinner rush-hour? Worst service EVER and I’m never going back! Walked into the San Jose Blvd. store in Jacksonville, FL at 6 PM on Thursday, February 1, 2024. There were at least six people working behind the counter, possibly as many as eight, including the manager. The dining room was completely empty, and when I left, there were only two cars in the car line which suggests they weren’t overly busy. Stood at the counter for AT LEAST five minutes, and no one acknowledged me. The manager was on his cell phone, standing near the door, and I had walked right past him on my way into the store so here clearly knew there was a customer in the store. When I finally got fed up and approached the manager and asked, if there was anyone working the counter, he explained everyone was busy and that he was doing “managerial work”. When I pointed out that he was just standing there on his cell phone, and that I had walked right past him on the way in. he became very defensive, and again explained, “I’m doing managerial work”! What is it about the Popeyes’ managerial system and employee training that emphasizes that the customer is the lowest priority on the totem pole? I finally walked out in disgust and will never go back.

I went through drive-thru with my 93-year-old neighbor who I took to a doctor's appointment. We ordered food from drive-thru. Not only did they take forever to take the order and tell us to pull forward with no one else in line, but then when I got my chicken sandwich the bun was hard. And I mean like it had been encased in plastic. So it was beyond stale and probably sitting on a heat lamp for hours. I'm furious as I'm starving and can't eat this garbage. Don't be a fool and eat here.

Always hot and fresh

The Spicy chicken sandwich is awesome, hot, juicy and the breading was super crunchy.

Rude and ghetto... can't even understand a freaking word she was saying.