Popeyes Louisiana Kitchen

If you don't want to feed a criminal plan, DO NOT come to this Popeye's store, it is really weird that every time I come to this store I cannot use a credit card or Apple Pay because they say allegedly that "The system is down.” it means that customer will have to pay in cash, this is a smart method to steal money from their company, most items come in bags by kilograms, not by unit, by the way Customer Service Satisfaction I guess it doesn’t exist.

Just amazing

This is my first time visiting this establishment in a few years because in the past the service was always horrible. I decided to give them a try today. Thankfully after waiting to order for 15 mins in the drive thru, they had the items I ordered and the taste is good. However, I ordered two separate meals. So when I received my bag with my food. I didn't see the fries in a small bag. So I told the employee I ordered the fish meal combo which comes with fries. He responded he put the fries in the box with the chicken. So not fully understanding what he meant by that. I stated I should have two orders of fries not one. He was like he put the fries for the fish sandwich in the box with the chicken meal. Me dumbfounded. Like why would you combine two orders into one. Are you short on supplies to put the fries in? If so, you should have asked is it okay to put the fries in the box with the chicken. Like why would you combine two separate orders into one. Then I thought well maybe it's in small bags inside the box already separated. Ha, nope. Now the customer has to inconvenience themselves and separate the fries because it's for two different people because the employee decided to put both orders into one. I don't think the employee understood what he did was wrong and not the proper way to fix two separate orders. This place really needs to have their employees take a lesson on customer service for their line of business. Yes, this was a small thing but it's very inconvenient and shouldn't have been done. As it was two separate orders and should have been treated as such.

UPDATE! I went back after a year. IT'S WORSE. it was the same long wait. But worse, this time they were unable to fulfill my order even though I asked if it was available FIRST! But not just that, they decided that instead of telling me it wasn't available they just gave me what they wanted to give me. It wasn't until I after I got back (6 minutes away) that I realized and went back. The swore it had been so long ago even though my receipt showed it was less than 15 minutes. Be prepared to wait at least 30 minutes in drive thru. They only serve one customer at a time, so you have to wait for each person to order and be served before they'll take the next customer. They are often out of their staple items. The staff is horrible, you can often see them playing around in the closed dining room with the line wrapped out to pleasant hill. After waiting ungodly times, you still get old cold food. Honestly, just don't waste your time or money or sanity.

Bad visit, staff has extremely poor performance. Only ordered 6 wings and got 5 old ones with a supposed discount. Smh!

The young lady that you have working the front register is phenomenal her customer service skills are above the top.

Excellent, great management