Pollo Tropical

Had prison food better than this. What has happened to Polo Tropical?

Sucias las mesas y el suelo, el personal no mantiene limpio ese sitio... y al pedir cierto tipo de salsas, pues nos decían que no habían

This location is way better than the one on Northlake near Congress. I got my food right away & I would like to thank employee or manager Jericka for returning my debit card when I unknowingly left it there.

This is not it!!! Ordered a meal, didn’t come correctly however resolved after walking inside. Going to the house and tried the food, it’s horrible… the taste is not the same, no flavor in the rice, the beans had no flavor, absolutely no flavor, was like water and beans, literally almost straight from a can taste… chicken was not well done, certain parts seems as if it was undercooked… would not recommend this place at all… I don’t usually leave comments but I had to for this one!!!!

Food don't taste as good when it first open the night manager was rude and they sold me burned Brown rice they are very unprofessional the customer service is sad the way I was taught the customer is always right you don't serve customer burnt food me some burnt rice

do not eat there. it is completely unsanitary. i’ve witness the same person at the register touch food (bread rolls) with the same gloves that was used to handle money. i had to ask the person person to change their gloves which is something that he should know. also the girls at the register have the only attitude and staring issues. you shouldn’t work at a customer service job if you’re miserable and don’t like people. unless they’re just racist towards hispanics but we wouldn’t know. once again i don’t recommend coming to this Pollo Tropical.

The best part about this place is the grilled chicken it's yummy

Literally the worst customer service! All they do is chat and when you complain the skinny black girl at the counter have the nerves to back talk