Pollo Tropical

Got back to work with my food, nothing to eat with and no napkins. Less talk at the window and focus more on what you are doing.

This place should be shut down. I found a part of a plastic bag in the salad. The employees are useless. They are slow & have bad attitudes. DO NOT WASTE YOUR MONEY ON THIS PLACE.

I try to be fair before posting a review, I try my best to eat there twice to make sure it wasn’t a bad day what affects the service but in this location they are terrible, by far the worst location. There’s no consistency when it comes to food portions every other location has a pretty standard portion here the portions were very small twice for $15 dollars I got four strings of beef. When I asked the employee he asked the manager who didn’t even acknowledge my presence and said it’s 4oz they are not weighing this food and they have a terrible attitude/ customer service. The food tastes good but that doesn’t make it worth it when the portions are way under than the normal at other locations. They have an attitude and it’s better to drive more to a different place than waste your time and money here. The only reason I kept the food is because if I send it back it’ll go to trash and I’m not ok with that when there’s so many people not having food. UPDATE 03/07/2024 Upon experiencing a subpar meal and encountering some issues during my visit, I took the initiative to reach out to their customer service department, hoping for a resolution to my concerns. To their credit, I was assured by the representative that the manager of the location would promptly rectify the situation (refund). Regrettably, this assurance turned out to be nothing more than empty words.

My food didn't have any flavor besides the hotsauce and mustard I added.

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workers are so incredibly rude!! the line wasn’t too long but it took 30 minutes to get my food. i asked for sauce at the window and the woman looked at me and said you’re supposed to ask when you order and didn’t give me any sauce. so rude