The worst! They don't speak English and they never get the order right. They are rude and always claim they don't have whatever sauce I am requesting or a mixed meat bowl. Drive through attendant didn't want to serve me because I am white and he pretended to not understand English. Worst chain ever!!!!
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Apr 2024
What a horrible experience. I ordered the coconut shrimp bowl and discovered a bug in the salad. So gross.
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Pollo Tropical is rated an average of 3.5/5 stars across various online platforms.