Pollo Tropical

Was okay

I occasionally stop by this location before boarding or after deplaning and the manager Vickson does a very good job running the store. Very pleasant and provides great service. The store can use some background music for added mood.

Another chain I’ve missed from being up north too long! I’d not tried the Cuban sandwich before and it was quite good. The yuca fries are different from what I remember (nuggets instead of strips) but still great. If you’re going through the drive thru, it’s gonna be sloooooow but I was expecting that. The food is worth the wait!

Fortunately I didn’t reach the counter to order my meal. The way as the cashier was talking to the customer in front of me I just turned back to the exit and went to the next fast food place. Ex-jail employees?

The cuisine was excellent. However, the menu was deceptive when I visited this place today. A special was offered that included rice and black beans and stated the price would be $21.99. But in reality, it was 28.99 when we arrived at the window. When we wanted to speak with the manager, she was really impolite. I sought to speak with the management when the clerk informed me that the pricing was no longer 21.99. Her name escapes me, but she was loud, unpleasant, and unpleasant.

The food was great. But when i came here tonight the menu was misleading. There was a special with the black beans and rice it said that it would be 21.99 dollars. But when we got to the window it was actually 28.99. We asked for the manager but she was absolutely rude. The cashier gave the explanation that the price was no longer 21.99and I asked for the manager. Unfortunately, I did not get her name, but she was rude, obnoxious and loud.

Very disappointed of this place, just ordered 3 tropichops not only the food was un properly bagged and messy but also the portion of the food has incredibly changed, 3 pieces of chicken in each meal, this store USED to be my #1 store, last 3 visits have been horrible, not coming to this store again!!