Pollo Tropical

1st time there, great chicken, and sides got screwed out of avocado order, 2nd time there chicken was like concrete, hard, dry, and got screwed out of avocado I'm debating weather I should go back?

I went through the drive Thru at 8:10pm and waited 20 minutes in line just to hear they're out of chicken but I still ordered the chicken avocado and subbed it for pork and a order of plantains only to get no plantain. I tried calling, no one is answering the phone. They all must be getting ready to shut down early because the grill was free of chicken. Just iron. This is the second time in a month. I sure hope they get better soon.

Worst ever! My chicken bowl was so nasty I did not eat the chicken, I did have some of the rice & beans, but even the rice was somewhat hard. The chicken was dry, burnt, rubbery and had no flavor other than burnt. They forgot the mojo part when cooking this chicken. They also missed my sweet plantain order. We live about 20 minutes away so we made a special drive to have some great tropical chicken flavor food, and by the time we got home with the food 1 hour later, I was not about to turn back for missing items! One more thing no line no rush hour either and they had us park to wait for the order. We misused over $30 on that meal..... Vegetarian options: Vegetables, rice , beans and salad are available