Playa Cabana Cantina

First things first; the best Nachos I've ever had. Other than that, the food was consistently excellent. I will definitely be back. Another gem saved on the list.

La comida es muy rica, los chilaquiles con carne de cerdo buen crujiente están buenísimos, los tacos de barbacoa de beef también muy ricos. La única razón por la que pongo 4 estrellas y no 5 es porque al parecer no tienen comida que no pique nada (para los niños), pedimos los tacos de barbacoa versión niños que en teoría el pico de gallo no picaba, pero si llevaba jalapeño por lo que los chicos solo comieron totopos. luego pedimos 2 órdenes de churros y solo nos cobraron una por el tema del pico de gallo para los chicos. Lugar 100% recomendable y estaremos volviendo.

I had the worst experience I have ever had in a restaurant at Playa Cabana Cantina. I decided to celebrate my birthday on Feb 2nd. They explicitly mentioned on an email that they would not charge me for bringing a cake, but right after we sang happy birthday, they went to our table and said we would be charged $35. Also, they were confused about an order and brought and additional churro to our table. Nobody had ordered that churro, so we explained the servers that. Instead of apologizing and accepting their mistake, the manager simply ignored what we said, left the churro on our table and decided to charge us for that. I felt extremely disrespected.

On Feb 2nd my wife reserved a big table at Playa Cabana to celebrate her birthday. We followed all rules imposed by them (which involved sending two emails, filling out a form, providing credit card details upfront…). On the email where they confirmed the reservation, they explicitly said that we could bring our own cake and that they would not charge anything and provide us with plates and cutlery. As soon as we were finished singing happy bday, the waiter came to our table saying that we had not informed about the cake (which was not the case) and that they’d be charging us between 30 and 35 CAD as a “cake fee”. I showed them (the waiter and the manager) the email where the person who took the reservation confirmed we’d not be charged. They tried to argue with several (invalid) arguments to make us pay for the fee, including quoting a portion of the email where they informed that “availability was subject to change”. I asked her what availability had to do with bringing a cake, to which she stayed silent. While they (reluctantly) accepted not charging for the cake we brought, near the end of our stay they messed up the order of churros and brought one extra portion nobody had ordered (all orders had already been served). The manager, after hearing from everyone on the table that nobody had ordered that portion, simply left the churros on our table and turned her back to our complaints (literally and in a rude manner). To prevent any further disappointment and stress (at this point my wife was almost crying after having her party ruined), I’ve simply told everyone on the table that it was okay and I’d pay for that. The lack of professionalism was clear in many levels. From the messy reservation process, messed up orders, angry faces from the waiters and inability to handle unexpected circumstances (which have been created by them, not us). We will never return there, despite the food being very good (Koodos to the kitchen staff) and decoration being great. I wouldn’t be surprised if this had to do with us being immigrants from (you guessed it) a Latin American country. I hope you take this feedback seriously and do a very extensive retraining of your staff, who was rude, didn’t believe us (despite email evidence) and forced us to pay for something we didn’t order.

Took out an order of chorizo nachos which was superb. With a healthy heap of meat chorizos coloured green, authentic queso fresco, poblano peppers and avocados. Something worthy for superbowl. Vegetarian options: Vegetation options was available. Parking: Construction pylons infront of the store that makes it a bit difficult to find parking.

Good food. However, unbelievably despicable service. I came to celebrate a friend’s birthday party and the waitress strived to make clear she was not doing a dime for us. They made mistakes ordering and were simply rude. Unbelievable. I won’t come back and do not recommend it. Frustrating experience.

The food here is delicious. They have a straight forward menu which isn't overwhelming. The food here is consistent and flavourful. I got the tacos chorreados with barbacoa.