I can't speak to the chain as a whole, but the owner of this one is awesome! He can be seen working right alongside everyone else, there isn't any tension in the air, and he has a genuine smile if he talks to you or if you have an issue, if which he will always make right by the customer. The pizza is also pretty banging for a chain pizza place. Again, can't speak to the other stores, but this one is great! We mainly get pizza, but the bread and cheese fries are also off the charts delicious. Stop in and you won't be disappointment.