The new owners ruined this place. It used to be organized and the staff used to be good. Now it's like the staff doesn't care about you or your food. I order food and they tell me come in 30 minutes it will be ready. I go there after 40 minutes and they don't start. I wait 40 more minutes. And My order was wrong even tho I had repeated my order loud and clear multiple times. These new owners think that running a business is a joke. They won't last very long the way they are doing things. I wouldn't come to this location ever again. I highly recommend Fritou in strathmore or the one in downtown , North West and savana
I ordered through Uber today as they had a buy one get one free on the 2 piece chicken platter. For side orders, I ordered coleslaw and fries. I got coleslaw and gravy. There was supposed to be 4 pieces of chicken, but there was only 3 pieces, 2 breasts and 1 wing. I contacted the store and talked to the worker. She was very understanding and helpful. She offered to fix this issue up. I will definitely order from them again. I recommend Forest Lawn Fritou.
Ordered from here twice through Uber as they had bogo deals on food. First time we ordered poutine (create your own), chicken burger combos with mashed potatoes and gravy and two drinks, and pizza (two) for my kids. Uber took care of us (after having to go through customer service ) but the order arrived a mess. The chicken burgers were Luke warm, no potatoes with gravy, missing one drink. The poutine wasn't even fully cooked as the cheese wasn't melted and the centre of it was cold. The only thing that was correct temperature and tasty was the pizza. The second time we ordered was just the pizza (since that worked out last time) and half the pizzas were missing. Thankfully the restaurant is replacing the missing food, but we had to pick it up (which we didn't want as half my family is down sick). The restaurant could do well if they check their delivery orders prior to them leaving. Check the quality of the food they are putting out including temperatures. Please be careful when ordering. Maybe order for pickup instead.
Ordered 2 medium pizzas.I would NOT call these pizzas..... Dough was undercooked no sauce it also had no crust (I ordered thick crust) and was just a pile of cheese with 4 pieces of beef? Gave one pizza to a homeless person and took the other pizza back to the store. Wouldn't eat/buy again or recommend
Been here 2 times for fried chicken. Both times they said it would be 20 mins. Then after i get there 20 mins later and pay them they tell me its gonna be 15 mins and start my order. The chicken also is not as good as other fitou..
Manager is the type that goes above and beyond. Thank you for being an amazing guy.