Pinecrest Bakery - South Miami

La atención el día de hoy fue buena, buscaba café tipo americano que no hay pero me ofrecieron opciones y preparan bien el café con leche, se los recomiendo. En ambiente presenta muebles rústico, que está bien, pero merecen dar mantenimiento y ser restaurados. Por lo demás si necesitan una parada en el viajes es buena opción.

Everything there is delicious. Nice servers. Reasonable princesa.

I’ve been coming here for a long time but I had to change my review because recently I’ve been receiving poor service.

I had a disappointing experience at Pinecrest Bakery in South Miami this morning. Despite placing a pickup order 30 minutes in advance for a pan con tortilla and a cafe con leche without sugar, they had no record of my order upon arrival. The manager, Lilian, was unapologetic and suggested I must have ordered from another location. After showing proof, she dismissed it as a mistake and claimed it wasn't a big deal, even implying I should wait additional time so they can prepare my food. When I requested a corporate number, Lilian insisted I leave an online review instead. After I left, she even dared to call me back, obviously getting my number from the original order she claimed I never placed there, to get me to return and get my order. When I expressed how disrespectful it was that she had no appreciation for my time and had yet to apologize, she rudely hung up on me in midsentence. This lack of accountability, disregard for my time, and rude entitlement left a negative impression, and I would not recommend this location to others. I am planning never to spend one penny in Pinecrest Bakery ever again. This was not the first bad customer service experience I have endured at this location.

Good

Great service, cordial staff. Tasty food. Can't go wrong.p