Piacere News & Cafe

My recent visit to Piacere News & Cafe at Aventura Mall left much to be desired, particularly in terms of service. While the coffee was satisfactory, the overall experience was marred by rude and pushy behavior from the waitress. When it came time to settle the bill and I requested the check, I was met with unnecessary aggression from the waitress, who insisted on a tip, citing the need for the team to clean and wash dishes. This blatant attempt at soliciting a tip left a sour taste in my mouth, and I found no reason to leave any gratuity. Such behavior is unacceptable and completely undermines the dining experience. I cannot in good conscience recommend this establishment to anyone seeking quality service and hospitality. Piacere News & Cafe has a long way to go in terms of customer service, and until improvements are made, I will be taking my business elsewhere.

Extremely rude, inconsiderate & cruel staff. More than half of the tables were empty and my elderly, handicapped mother sat down in a chair and they threw her out because she “wasn’t a paying customer”

Piacere in english means pleasure. But let me tell you that the employees at this place do not give any "pleasurable"service to their customers. Let's start with the young Argentinian waiter who was borderline rude to us, very serious and unfriendly. With a stuck up attitude and a rude and unfriendly service. The place was almost empty and when we finished our coffees, smoothies, croissants, etc. they were rushing us to leave. The waiter came twice to ask if we wanted anything else when we said no, he said then you can only stay a little longer but we need the table. Why? There were at least 20 empty tables around us! We were 5 people, paying for our food and drinks, we stayed around one hour! Then he sent another older women to tell us if we wanted anything else, once again rushing us to leave. Why? I would understand if you need the table since the place is full but with all your coffee shop empty you still rush your customers and then make them pay an obligatory 20% service fee for a rude and disappointing service. Never again... oh and I forgot to mention the chocolate croissant tasted like cheap margarine, the berry "smoothie" was a purple liquidy super sweet watery substance nothing compared to a smoothie...and it was bad. Not worth it!!

Tuve una exclente tarde en familia gracias a la experiencia en Piacere y gracias a Delfina que nos hizo sentir como en casa. Volveremos por lo deliciosa que fue nuestra merienda, pero indudablemente volveremos por la atención de Delfina . Gracias!

Francisco es fantástico!!!!

Excelente atención!

Thank you Francisco for your warmth and good vibes. Love to see you!

Thank you very much for the amazing experience I had. The server Francisco is so professional. I come everytime I can.

La comida es buenísima. Me encanta que me atienda Fran, es muy cálido y amable. Excelente el sándwich de pollo y aguacate.