Pho Palace

Please check your bill before you pay because they are adding automatic tipping without your permission. They say it's THEIR POLICY but that's illegal. I have no issue tipping but it being added automatically to your bill and then when you leave your being harrassed for another tip is insane. I've been going here for a couple of years but haven't been there in a while. The server was pleasant, but the experience turned sour. The noodle amount for the pho was halved from my last visit. I was done with my noodles within 5 bites. ( I barely eat a lot due to nausea) We were finishing our food, and my husband went to pay for our food with cash because the menu says if you pay cash, you get a 5% discount. If the math was correct, our order should have been $55 to $57 by current menu prices. When he paid, the total was $67 (in cash), and I didn't think anything of it. We ordered a sandwich and a coffee to go, (which was included already in the total bill). As we walked up waiting for our to go food at the pick up station, the lady with the short curly hair was so rude and being loud on purpose for the whole restaurant to hear. She asked if we paid already, and we replied yes. (as if she didn't see my husband 5 minutes ago pay who was next to me) She then replied, "You didn't pay tip, so she pulled up our order again." I went to see the screen on cash register, and it said $57 total, so how did he ended up paying $67 instead of the price that was rung up on her own cash register? (Of course, she didn't give us a receipt, but a $10 tip was already added without our permission or knowledge until we came home and calculated). We told her we we're going to pay a $10 tip with our card because we didn't have any more cash on hand but she was giving us a hard time saying she can't do it because there was a $15 fee if we pay with card. We told her to add an item worth $5 to reach the $15 limit, but she refused to do so. We asked for a refund so we can pay the amount we already paid earlier plus tip by card, and she refused that too and wanted us to pay on the card without refunding our cash. My husband and daughter went to the car and found $10 and we gave it to her and then handed me my sandwich and coffee as she was holding it hostage till we paid the tip. Even when she was handing me my coffee she asked if I wanted it strong and I said yes she walked to the counter with my coffee then back to the register then did that movement twice and did nothing because the lid was on the coffee cup and she never opened it. She finally handed me my cup, and I finally left after all that. So they got a $20 tip out of us from the unconsented $10 added on my bill plus the cash I handed to her. We will not be returning!

Best Pho around

Service isn’t the best. Food is good

Have dined in and takeout. Fresh and hot either way. Picture below is the Basil Chicken. Awesome. Their Summer Rolls, Pho, and Soups are also incredible. First time I had quail, and now want it all the time. Highly recommended.

Never disappoints

Very good pho and other Vietnamese food. NIce clean place you can eat in or take out. If you pay with cash you save 5% on take out. This is one of my daughters favorite date places to go.

Wow first time here and all I can say is yum! My nail technician down the road recommended them to me and it was a perfect rainy day for some Pho. My food was ready in just 10 mins, & I was happy they didn’t forget anything in the bag cause that happens sometimes. I was delighted to see extra sriracha and hoisin sauce! I got the fried pork dumplings and Beef Brisket Pho. Both were 10/10! The dumpling sauce is perfectly sweet and vinegary, and the brisket was nice a tender, which was my technician’s recommendation. Normally I get chicken but now I think I’ll be getting that instead! The serving of Pho is also more than generous, I’ll be having it as leftovers. I do recommend reheating your broth on the stove top though if you do take out, as it was a little difficult breaking up my noodles but that’s just because my broth lost it’s heat during the drive home. Also got a Taro Bubble Tea as my drink and wow my heart!!! It’s one of the best I’ve had, really delicious! The ladies working inside were also very polite and quick service. Thank you Pho Palace I will be back!