Pappasito's Cantina

EVERYONE READ THIS REVIEW BEFORE GOING INTO THIS ESTABLISHMENT. I am a disabled Veteran who served my country and protected this nation for a decade. I had the absolute displeasure of attempting to dine in tonight as a regular paying customer for well over five years. Tonight I was met with discrimination, ugliness, and contempt by the General Manager Elaine, who had me thrown out of the restaurant for NO good reason at all. I had been enjoying this place for years, and been a regular at the bar on Sundays to have my favorite meal and a drink. Today I showed up to be greeted by a manager who told me that I am not welcome, because apparently they have a story that a “mysterious person” doesn’t like me there. The last time I was there a month ago, I got dirty looks by one pf the managers, who rolled her eyes at me when I asked for a Veteran’s discount. Are you discriminating against Veterans who serve out country now? I had been coming there every Sunday to catch Sunday night football, and made friends with EVERY bartender there, including the servers who work cocktail. I personally know Jose, Oscar, Elle, Holly, Rachel, Edwin, Stephanie, Kylie, and so many more wonderful employees that have served me and taken good care of me. All of a sudden, out of nowhere, upper management decided to have me singled out and embarrassed me IN FRONT OF SEVERAL patrons at the bar.. telling me that “We won’t serve you here, and you need to leave”. When I asked why, the manger told me that some stranger made a complaint about me making them feel “weird”. I asked who this mysterious person was, and I was refused an answer, or a more detailed explanation. I named people there at the bar, who were genuinely excited to see me, and asked if they had a problem with me. My good friend Jose and Edwin were at the bar and looked totally confused at what was happening. Two gentlemen were standing to my left, and a couple to my right, were just looking at me and wondering what was going on. It was a huge scene and I am completely baffled as to why Pappasitos would treat a loyal paying customer this way. I have never done anything wrong to anyone, nor does any employee there “dislike me”. Every time I am there, I am met with hugs and high fives by ALL of the staff. This restaurant has gone south, and discriminates against people with disabilities. I cannot believe how I was treated tonight, and I highly encourage you to turn around and go somewhere else like UNCLE JULIOS. Pappasitos is way overpriced and charges extreme amounts for their food anyways. They also microwave their tortilla soup and kids macaroni, which is false advertisement to their “scratch kitchen” concept. Stay away from this horrible business. You have been warned. I expect a member of corporate to call me or email me to find a resolution to this disgusting treatment by your staff.

I do not live in the Plano area,however , I was there on a leisure type of trip, and my best friend took me - due to the fact that I had never been and she gave great compliments about the restaurant. My best friend did NOT disappoint me at all! The Pappasito's crew were amazing from the entrance to departure! Very friendly and helpful with menu options. I LOVE their strawberry margaritas I'd give them 10 stars if I could, lol great place! WILL DEFINITELY BE BACK!

This was our first visit to Pappasito’s. Our server Antonio was very informative of the offerings on the menu and gave great recommendations. We had a chicken fajita quesadilla and the shared dish which included lobster, shrimp, fajita chicken, fajita steak. They make in house homemade tortillas. It was all finished with their ice cream dessert on the house. It was so nice. We have found our new favorite Mexican restaurant. We will be back.