Papa Murphy's | Take 'N' Bake Pizza

50% of the time they mess up the order. Then they argue with you about it. They eventually fix it but how hard can it be to get the order correct and give good customer service?

Absolutely the worst customer service experience I’ve ever had. Manager and employee were put out that I arrived 15 minutes early (was stopping on my way home to pick up an online “ASAP” order). I walked in, employee walked to back of the store…did not acknowledge me, walked back out and asked “what I needed”. I stated I had an online order. No one else was in the store, employee stated they had no online order…looked at the machine then stated that it wasn’t required to be ready for another 15 minutes. He then walked out of the lobby. He and another employee remained in the back room for another 7 minutes. Other employee walked out huffed repeatedly and was clearly put out as he started to aggressively build my order. I indicated I’d be happy to fulfill my order at another nearby location. The employee proceeded to yell at me telling me he was “making my order” and “what more did I want”. I asked for manager. He indicated he was the manager. Refused to return my money…escalated. I will NEVER return to the Ken Caryl location.

Walked in at 745p on today, a Friday and got told orders stop getting taken at 7p. This conflicts with the google hours the business listed saying they close at 8p on Fridays, the times posted on their front door saying they close at 8p on Fridays, and also conflicts with the neon light in the main window that says “open come on in” that was glowing at 745p this Friday. My decision to come to this location 15 minutes before posted closing times made me miss out my Papa Murphy dinner my family and I were craving, also prevented me making it to any other papa Murphy location to support with my business. I would have not choose this location if they posted they close at 7p.

My experience in Papa Murphy’s is wonderful! Everybody there is so friendly and courteous. The place is immaculate and they give you great service. They always say hello to me by my name which is a nice touch. Having you been in customer service all my life I do appreciate that, and it’s glad to see it you don’t see that too often. Like I said before a great experience!

We love this Papa Murphy's!! We order every week and it is consistenly fantastic. The staff is super friendly. A huge shout out to Emil who welcomes me every time with a wonderful greeting, a wave and a genuine smile. I actually look forward to the errand of picking up pizza! Thanks guys!

Last two pizzas way less than satisfactory. New Yorker pizza nearly completely dry. I used to live in NYC. No where near a NYC pizza! Another pizza just pretty bland and again, not enough sauce. Seems this location has gone downhill. Have tried to reach manager a few times when we go in but he/she is never there. Customer support asked for photos of pizza but who takes a photo of their pizza unless there is a roach or something in there! So, now I'm disappointed with PM customer support too. I also see this franchise owner doesn't respond to negative reviews. Not good.