Papa Murphy's | Take 'N' Bake Pizza

Usually I love getting pizza from here but today I was extremely disappointed when I was given a premade pizza that had been refrigerated for who knows how long. When I asked for a fresh pizza because I preferred light sauce I was told i would be charged the full price instead of the discounted price because the pizzas were already made for the day... The pizza has no sauce or toppings in the middle and it tastes old. If i knew I would be getting a premade refigured pizza I would've went to Walmart.

3:00 PM, Wednesday, Feb. 7, 2024. Absolutely the rudest person on the phone with me regarding my online order. All I wanted to do is NOT pay what I believe to be an automatic tip of $4.36 to make a $21 pizza that I have to take home, bake and serve to myself. All I got back was "We have no control over the tip you payed" and I just wanted to cancel my order, reorder and pay a $2 tip for a $20 pizza. A 10% tip for no service other than somebody doing their job sounds more than fair to me. "We can't cancel your order... we have no control over what YOU did online." I tried to explain.... "cancel my previous order that I want to pick up in 90 minutes, I will send another order in and give you a $2 tip" It all went downhill after that. The young girl I talked to had no idea how to deal with a customer who simply did not want to pay what seemed to be a mandatory $4.36 tip and replace it with a $2 tip to pay to somebody that is ONLY putting ingredients on a piece of uncooked dough. Nothing like ... "Can I please get some water, or cook and deliver my food, or 'can I get you something else before I give you your tab?' " or ANYTHING other than doing the job they were hired to do. Just like I did for 4 decades. I wish I got a 20% tip for all the work I did in my career as a design engineer just doing my job without any customer interaction ... I'd be rich and laughing all the way to the bank. This young lady will grow up someday and become capable of dealing with customers at a pizza joint that doesn't even serve pizza. They just MAKE pizza. But for now.... she isn't.

Great service and help with my order

Ordered pizza online, and when I arrived it wasn't ready. I was told that it posted on the door that if we don't pay online that they won't make it. But, I wasn't in front of the door, I was 30 minutes away. When I asked for a refund they said their manager would have to give it the next day. Either was am still inconvenienced and have to wait. So instead I got the pizza. There no excuses that the pizza wasn't ready. It's not on the site. Needs corrected.

Tried several times to reset my password. Online chat came on to "help": "Carlos" - Hello, thank you so much for reaching out. My name is Carlos and I will be assisting you today! We’re so sorry for any trouble. If you are experiencing an issue during reset password process we suggest clearing the cache/cookies in your web browser settings and trying to log in again from the beginning with new password. To ensure you are signed in, please click on the person type emoji on the top right of the web page. From there, you will be able to view your recent orders, update your profile, see any rewards you might have, and also see how many visits until your next reward. Papa Murphy's Brand Ambassador Me - Already tried clearing my cache. (no answer) Me - No worries. I will remove Papa Murphy's from my apps on my phone and will block Papa Murphy's from sending me promotional texts and will order my pizza from Papa John's. They have decent customer service. Carlos - Thank you for reaching out to Papa Murphy's Guest Services. Have a great rest of your day! Nice to know their customer service sucks this badly. I will take my business elsewhere.

Pizza was good.