Papa Murphy's | Take 'N' Bake Pizza

Great price. Great food. Great service!

Yummy

I ordered online for curbside. I waited on the them to bring out my pizza for 20 minutes. I then asked my granddaughter who is a young child to let them know we were here for curbside pickup. They directed her to the pizza for her to bring out to the car. It wasn’t the complete order. I went inside asking them why my granddaughter had to bring out the pizza and they didn’t give her the correct order. I explained I was handicapped and also have a fractured back. They kept saying I had to call them first. I explained that this was not on the order website. Then continued to go back and forth with that statement and lastly said You got your pizza! I asked to speak to the manager, the employee stated he was and the other was the assistant manager. I asked them if I was going to get any compensation for my issues. He just assumed it was monetary, when I was looking for an apology. He furthermore said I could get a refund. I asked for the rest of my order and the 3rd employee that was behind the counter said in the refrigerator in a hateful tone. There were 3 employees and 2 people that were looking like they were together making an order. They said they needed notice for the curbside, they were informed when my granddaughter went in explaining we were there waiting also gave them my name. Looking at the receipt when I got home, big bold letters CURBSIDE on it. Along with my name, the time of pickup, including the description of my car that was requested by the online order system. The manager, assistant manager and cashier were extremely rude, disrespectful, condescending, no remorse, bullying with no regards for their accountability of their actions! I managed many businesses and be lucky I wasn’t theirs. I was so appalled by this situation, I would give them a write up and with the knowledge that this was their final warning and would be fired if it occurred again! This behavior was unacceptable on many levels! Word to the owner, your store can advertise all you want, but the word of mouth is your bread and butter of your advertisement. A suggestion to you as well, retrain those youngsters on customer service and civility! If I could give you a zero or less, I would!!! The owner wanted to hear more of my issues by going to the survey site, which was no way of getting to know more about my issue. It was just that a survey to give me a coupon. I tried the the chat with the Brand Ambassador and all they do is submit your information to receive a response from them. I submitted my contact information 3 times and never heard back. Basically any complaints are not resolved. To the owner, no I won’t return!

Everyone loved the ! Great having the half Pepperoni and half Hawaiian so people get to choose.

You guys are great. Ty to the front t people and the staff for piling on the toppings.

Very friendly employees and excellent pizza