Papa Johns Pizza

Best communication skills around town at a pizza place. Solid staffing.

Did a carry out order about 11 am for 2 garlic epic stuffed crust pizzas and an order of the hot lemon pepper bone in wings. By the time I got around to eating the second pizza it was about 6 pm (saved one for the Super Bowl right!) I noticed that the crust of the pizza texture is gummy. I pull the toppings off and the pizza is literally doughy and raw. I call Papa John’s local store at 1313 West Main St. and request a refund for one of the pizzas. A guy identifying himself as the manager tells me “I should have called earlier” and that I can bring the pizza back to the store for them to look at. So I take the pizza back and the a woman identifying herself as the general manager tells me they can’t guarantee freshness after so many hours. I told her that argument would be relevant if I was complaining about the pizza being old (which wasn’t the case) it wasn’t done. Then she asked me to show her where the pizza wasn’t cooked thoroughly. I show her the dough and she commenced to arguing that it was cheese from the stuff crust and not dough. I tell her that I’m not here to argue with her but I’m the customer and I would like a refund for one of the pizzas that wasn’t eaten. She then tells me that the system won’t allow her to give me a refund. I asked for the corporate phone number, she refused to provide it and told me to Google it. I asked for the district manger’s contact info and she refused to provide it. I’m not sure what’s the deal with the restaurants in this area thinking that they can treat paying customers any type of way. Their ineptitude is staggering. Ma’am you’re an hourly employee you have no stake in this franchise what so ever! Refund my money!

The boneless wings are now just chicken nuggets with sauce on them. Actual breaded nuggets like from the freezer aisle. Based on how chewy they were i would assume they cook them in a microwave too.

If Henry isn’t making the pizza, I don’t want it. He’s #1 pizza man in my books

What is this

I’m only giving a 1 star because I can’t give a zero this is the absolute worse papa John’s I have ever been to two weeks in a row I have order the both time the pizza is soggy topping and cheese are scarce need less to say I through the cold pizza out bought little Caesars across the street hands down better than this papa John’s will drive to Mount Juliet next time oh and I tried to get a manager both times I hung up after 15min on hold