Papa Johns Pizza

Went to pick up an order after the tracked the app stating it was ready and when I went inside employee said it wasn’t done said it would take 2 minutes . I waited in line while everyone else came in and picked up their orders . After 35 min of standing still in line inside I asked the same employee when my order would be ready and she tells me it was never even made . At that point I just wanted a refund and go somewhere else . The pizza wasn’t for myself otherwise I wouldn’t left .

Their pizza is so good and they even give you garlic butter to dip the pizza in.

Absolutely horrible service! Advertise heart shaped pizza $11.99, by 6pm the store cannot fulfill the order. Asked to get medium regular as that is all they have and they think it’s acceptable to charge for double the price. Terrible customer service and communication skills.

I eat papa John's once or twice every week and my order is always a hit or miss. Wish I can always get what I pay for. However, customer service is great.