Papa Johns Pizza

Make sure if you order hoagies.. You check your order before leaving. 1 pizza sauce hoagie & 1 mushroom sauce hoagie does NOT mean 2 pizza sauce hoagies. Had difficulty with the other location before this one where the employee couldn't get the order after 5x of telling him at Turfway & Dixie.

All the papa John's locations are horrible now!!! BRING THE SUPERVISOR TIM BACK. HE CARED ABOUT PEOPLE UNLIKE THE NEW PPL NOW

Yum! Never been disappointed great staff and food!!

Look PJs isn't great to begin with... But then they screw up my order and I get two lukewarm pizzas that are dried out and the crust is undercooked, dense and even hard. I complained through the website and was told I would be given a credit for a future order but to use it I had to call the store to order and tell them I had the credit... Cuz it must be 1996 again. I responded to the email asking for a refund or for the credit to be usable via the website or app. They have not responded. I have purchased thousands of pizzas from PJs over the years, and I've had issues before but their customer service has always been responsive and helpful. Not this time, I won't order from here again. I'm done with this particular corporate overlord.

Completely incompetent. Oh, and also rude. I used to deliver pizzas. It's pretty simple. Or maybe not.

Don't go there I wrote a long message because rating

We've ordered pizza three or 4 different times from this store in Florence and we ALWAYS order extra butter sauces at 0.50 cents a pop that adds up! We never receive the extras. 1 large pizza and a cookie plus sauces $34+ dollars! They're Ripping people off 1 sauce cup at a time. Tonight, they wanted us to wait 45+ minutes for someone to bring us sauce cups while our pizza sits and gets cold. Offered to comp us the price of the sauce cups. It's not just one time, this happens with them a lot!! The customer service there sucks in a major way and when we called the manager on shift (Kim) got into screaming match with my husband! Not Cool! He's 60yrs old he don't need that!!