Papa Johns Pizza

Was a little disappointed at the spinach helping but overall the pizza was good Kid-friendliness: Next door to my job and they are young people but nice and they communicate

I ordered a pizza and they put ranch sauce on the pizza and I called and told the manager that I wanted red sauce and she said I have to pay for a new pizza. Shameful. I even offered to take the pizza back to the store.

I was on the property at their mall.

I ordered an extra large pepperoni with extra cheese. I get the pizza delivered and it’s just an extra large extra cheese pizza with no pepperoni on the pizza. I call to complain and to get the situation remedied, and the manager tells me that I never included pepperoni in my order, and that they haven’t had any complaints all day, AND that if I needed anything further I would have to pay for it. For my reaction being heated is an inadequate understatement. DO NOT GO TO and/or ORDER FROM THIS PLACE. They just have insanely deplorable customer service.

The employee/manager female with the RED BANTU KNOTS that is around 6 ft tall - this will be 1 of 4 complaints because I know that google always goes unnoticed. I believe it is highly disrespectful for employees to work at an establishment and treat paying customers as if they are giving out free pizzas. Will never be a patron of this location ever again.

Yummyliciosness

I have been a regular customer of this location for almost 2 years. Not only because I like the pizza but also because for the past 2 years they have been the only pizza chain that delivered to my area. In the two years they have shown repeatedly that they do not care about the quality of food, service, or customers they serve. In my latest order I ordered $60 worth of pizza. The pizza arrives to my house uncooked and barely no ingredients. I call and speak to a so called manager I advised that I would be bringing the pizza to the store and would like another one to be prepared while I was on my way. She said that I didn’t have to do that and she would send it back out. This was ok for me and I did not intend to take it any further. The pizza NEVER came. I wake up today and call back to speak with another “so called manager” and she clearly couldn’t care less about the issue and rushes me off the phone saying she would just remake it. I again offered to send pics and or bring the pizza to the store so they could get to the root of the problem. She says again that is not necessary and acts like I’m crazy for wanting to do that. So I’m like ok just send the pizza. Still not tripping and willing to just accept a remake even if a day later and even though I went hungry last night because I couldn’t get a refund. Well what do you know. Guess what??? AGAIN today…. NO pizza. Now 3 hours later and nothing so YES I am now pissed and filing a formal complaint. I now want my money back and they are lucky I don’t come throw the pizza in their face. Newsflash you have a freaking job because of the customers. PERIOD! I order 2-3 times per month and spend over $50-100 on each order. I definitely don’t deserve to keep being treated this way so I will gladly take my business to Pizza Hut or Dominoes who I just found out now deliver to my area. They really need to do something about them incompetent, careless, disrespectful employees. This isn’t the first time but it will be the last time I am treated this way.

The customer service was nice. Delivery was ridiculous so I went to the place and just picked up my pizza, which made a big difference than having it delivered.

Never ever go to this papa johns: They don't fix your food correctly. They lie about replacing your incorrect food. The management staff don't make customer a priority nor do they correct employees. Never ever believe them when they say" we will give you store credit". Lies Lies Lies

Andres took good care of me! My order kept getting misinterpreted and made different but he kept a good attitude until I was a satisfied customer and I appreciated that cause I was so hungry! Once I got it I started eating at the counter! So good! Thanks everyone working hard tonight!