Papa Johns Pizza

Service was a bit slow and seemed somewhat unorganized. Taste of the pizza seemed different - the meats were saltier than usual; however, my family loved the cheesy crust.

Recently, Papa Johns has changed how it delivers pizza, and now I'm "no longer within radius of the store" for delivery. They no longer have internal store delivery drivers and are dependent upon a third-party delivery service. As my wife has allergies to Garlic and Onions, Papa Johns and this store was the only option for Pizza previously, and we ordered over a hundred of pizzas from them over the years. Now, Delivery Pizza isn't even an option any longer. Super Annoyed. Additionally, waiting 5 to 10 days for reimbursement of payment via website is also highly unacceptable.

Are these pizza joints insane or what with their delivery prices. I refuse to pay $6 or more for delivery & that's before a tip. The hell with them all.

I called the store have an order remade as the origina order that we picked up was inorrect. Innocent enough one would think. The person that answered (after already having a negative experience with the call center) was an extremely confrontational individual that (when asked) threw her district manager title in front of her name. District manager Katie. (Most DM's I've ever worked with never would have had the misfortune of weekend closing shifts but who am I ...) I am one appalled by the horrific customer service experience that followed. Intentional effort was put forth to provide such a poor level of customer service. Effort was placed to threaten to end my patronage with this particular location. Effort happen when I was hung up on by someone that should really rethink a customer service career path. The experience escalated when I asked if she was going to make my order right. No. So you're willing to risk a negative online review? Katie: I receive the emails that control what goes online in our reviews and your negative post will not negatively impact me or this store. (not exact words but close) And all of this from what ultimately was a call center mistake that I was asking to be made right.

So you got a pizza spot 5 minutes from your house ( drive time per google maps). Dont wanna pack up the kids on a cold night to go pick it up so you order a pizza, gives you an eta of 25 minutes putting it at 5:05-5:15 so you check it at 5:10 and it says eta 5:25 so at 5:25 you check it and it says eta is now 5:35-5:45....so it gets to 5:40 and your kids are complaining so you call the store... And get put on hold for five minutes, hang up, and then you call right back miraculously immediately have someone to talk to and two minutes after that the driver pulls up. Five minutes away... And seven minutes after calling them. But its cool, there's a different pizza spot up just a couple more minutes away... Better service=better pay kids.

Im surprised by the other reviews, we order from here quite often. The service has NEVER been super late seems to get here on time or even early. The pizza are always exactly what I ordered and every delivery driver has been awsome. Please remember! The delivery fee is not part of the drivers tip. Hell even one of the last big snow storms they delivered my pizza right on time....

everything good

excelente

HELD PIZZA HOSTAGE FOR TIP Paid online without tip for carryout. When showed up, they showed us the receipt for signature and wouldn't provide pizza until we "signed the receipt..." they only do this if no tip provided. Tip saturation is getting out of control. Why am I tipping for NO personal care for my order like you would find in a sit down restaurant?