Busy place should not mean less customer service. I don't know if it was just the person. I got unlucky to have wait on me... But in asking for a simple change to my coffee was complicated and difficult for them to handle. Also, the place seemed a bit run down and dirty. I think they can do better.
It's a classic spot for mildly overpriced but fresh sandwiches. Panera doesn't disappoint in the solid food department, and I enjoy their soups as well. The problem is their flavored coffee. They drown it in half&half and don't allow special requests online, so the drink just looks and tastes like flavored milk. This is a common problem with places that serve but don't specialize in lattes, but at $5+ for a medium I'd expect a lot better. Try their $9 value duet meals, and get your coffee somewhere else.
We came in from the cold and rain, hoping to enjoy some soup. What a complete disappointment! ........$9 for a cup of soup. Are you kidding me...that was an overpriced tiny portion. Never again, will I visit Panera. We had to go next door to Sprouts to buy more food.
Food and our salads were remarkable
People are very nice. I had hard time with payment machines, it probably would have been faster to go in line. It was somewhat busy, but was not as tidy as I would have expected for amount of staff compared to people sitting and eating. Liked that I could eat before grocery shopping. It's close to Sprouts.
I was absolutely heartbroken when souplantation left us. Then I found this spot which serves just as good of food and has great service!