Panera Bread

Sunday - March 17, 2023 at 7pm I went in for a take out order. Cashier had “NO” personality or customer service. None! I shall not return. Terrible!

They mark your order as ready/complete before they start making it so it looks like they have great times at order completion. It took 15 minutes for three staff members in the kitchen area to make three small orders. They lost the first order I put in (and told me it didn't go through and they never made it) and double charged me. It wasn't busy at all (2-3 groups/tables) and there were dirty dishes on multiple tables

The food is too pricey for the quantity and quality you get. The staff is always very frie. The place is always so, very dirty. Not sure if they are short staffed, or just don't care. It's bad. I would avoid this location.

When you buy what they advertise. You get a steak sandwich with three small pieces of meat. It was a 20 dollar meal with watered down turkey chilli that was cold. I spoke to Corp just to let them know, but no response. Shows volumes. Don't eat here. Just go to jersey Mike's really food really good quality.

I just spent $19 on a mediocre Chinese chicken salads, half a bacon avocado melt, and a cup of tea. I bought lunch here because my table had an outlet. I needed to charge my phone while I ate. Turns out none of the outlets in this Panera work…at all. Why hasn’t this been fixed? I won’t be buying the just-ok food here unless the outlets work.

Their seasonal Turkey chili is DELISH

Panera Bread promotes itself as a place for people to hang out, however this location has decided to turn off the power to all of the power outlets because they don't want you to stay. I decided not to eat here.

The turkey chili in a bread bowl was just ok. The bread was the best part.

◯01/19/24 （Friday） I went to there again around 8:15pm and ordered a hazelnut coffee through the Sip Club though; all coffees were already taken off from the shelf. I could change to an ice coffee if they had to brew a whole pot though; I asked Aakailah. Then, she was smiling and told me that she could brew only my cap and she did it for me. She was very nice! I really appreciated it. Also, Adison was very friendly and considerate my suggestion about taking off all those cups at each kiosk in past. That system was not good; I saw many people got free drinks through those cups including kids. That was very bad influence for kids to grow up. So, I called the Hq many times and reported what I saw for years though; now I saw the resault. I am happy and love panera bread! They are wonderful ❤️ ◯04/20/20 I am a Penera Bread lover and I visited the Lakewood store today. Then, I had trouble to use my 2 Panera gift cards which had sufficient funds way more than my purchase amount. Although the cashier, Briana tried to withdraw the amount of my purchase out of these 2 cards, none of her attempts were successful. Also, rebooting her computer did not help the situation. She even tried to help me to use a KIOSK desk though; it did not work neither. Also, these my card balances were approved by their customer support as well. So, after spending almost 15 minutes to cope with this problem, we found that their computer system had some problems and so gift cards use would not be available until tomorrow. Oh-brother! I became so tired to dealing with this hectic and wished to be informed this earlier. However, nobody was perfect and was able to find out until my case, so, I could not blame any one. Briana was so helpful and considerate. She talked to her superior, Fidelvia for further assistance, and then eventually they ended up providing me a free meal. I did not even expect such a dramatic moment, but I just wanted a free coffee to ease my nerve though; they gave me way more than I expected. Be honest, I was thankful but felt so bad at the same time because it was not their fault, it was just happened. However, they took their proud and initiated to provide me their great service to make me feel good and happy. I am not talking about only a free meal, but also their thoughtful consideration and great treatment were stood out because I knew that not so many businesses did offer like what they did for me. Fidelvia and Briana tried to make me happy more than I expected and they were very polite while they were helping me. I have been coming this location many times since it was grand opening and loved there though; today, they definitely made me convince more to support their business in future. I really appreciated their kindness and consideration. Panera Bread is Great~& people were awesome!

My first visit in many years. New self ordering screen. The food is delicious. Parking: Mall parking