This place use to be great with customer service but recently they have not. Every time I have gone here orders are always late and they run out of some food items. I door dash as well and this place will cause you to wait a long a time for your order.
Sometimes, they’re out of the drinks I order at the kiosk, which is strange. Other times, my order goes missing. But $11 per month for unlimited coffee, tea, and soft drinks can’t be beat.
First time ordering from the Panera Bread App and I am extremely disappointed. Ordered a dozen bagels with a cream cheese tub for delivery and they forgot to pack the cream cheese. Of course they offered a refund but would have been great if they offered free delivery for the cream cheese. Now I have bagels for my staff and will have to go buy cream cheese elsewhere. It’s so easy to make sure orders are correct before going out but their online score says a lot about their business. 2 weeks later and still no refund!!! This place has a serious ethical issue!! I DO NOT RECOMMEND THIS PLACE TO ANYONE!! Thieves!!!
One of the best experiences I've ever had with customer service in a restaurant!! Ben, the team manager, was absolutely amazing! Such an absolute professional while still being one of the most personable people I've ever met! Incredible! Not to mention Kreighton (I had to stop and ask how to spell his name) was amazing! He executed my order to perfection, and even though his only job is to make delicious food, he took extra time and effort to make me feel welcome, to give me good customer service, and went above and beyond to be completely sure I was a happy customer who had everything I needed! Everyone I saw went above and beyond to be sure I had an amazing experience! Oh, and did I mention I came in less than 30 minutes before closing?! And they still made my ENTIRE DAY better?! I haven't been to Panera in probably a year and this experience makes me want to be a regular here! I WILL be going out of my way to come to this Panera from now on! Thank you to everyone here.
We Love Panera, but they have no healthy options for the healthy eaters or for those who want to have choices with healthy wheat bread.I only give them one star for the tasty food but not for my healthy diet.
Nice selection of salads, soups, and sandwiches. Many bakery items to choose from. One of my go-to places for a healthy lunch.
On a random Wednesday night at 730 pm. I was told they were out of grilled cheese. So a sandwich shop, was out of bread and cheese. Sounds pretty shady.