Panera Bread

Using the app to place orders sucks and then the store can’t correct mistakes! We ordered lunch for delivery at my workplace and the app crashed, telling me an error had occurred and clearing my cart completely. I rebuilt the cart and placed the order successfully. The delivery came and was TWO orders plus we did get charged TWICE. The store could have called to ask if we intentionally placed the same order twice to avoid even making double, but they didn’t. When I called to ask if I could get refunded because we weren’t prepared to pay that much, I was first told that because it was a computer malfunction we would get refunded. The manager then called me back to say that the only way we could get refunded is if we BROUGHT IT BACK to the store. I said we’re in the middle of working so that wouldn’t be possible, but that was the only option they gave me. We all agreed that even if we physically could go take it back, we wouldn’t want to because then it would just get thrown away when we could give it to people who are hungry. I know it sounds like a large request to get refunded for a duplicate order when we did receive the food, but we would have appreciated any kind of partial refund or compensation. It’s very frustrating that the duplicate order was the fault of Panera’s garbage app and that the store cannot help me about it.

Way below average. Small portions, dry sandwich, not even that good, and EXPENSIVE. This is probably the last time I will have Panera

The app to order coffee which I pay a monthly membership fee for was not working

very normal panera. everything was perfect about my order and pickup went well.

Food was disgusting... nothing like the pictures. $44 for 2 sandwiches and Mac n cheese. I will never be back

To test a good panera, you should see how much they separate the meat on your sandwich as it is a crucial step to making a Panera sandwich. This Panera, when I went, perfectly spread the meat portion for my Frontega sandwich, which exemplifies the care they put into each order. Phenomenal!

Panera really needs some plant based food options it’s almost comical at this point

The food has never been a problem - the right amount, good presentation and appetizing. However, they do leave a lot to be desired in maneuvering with a wheelchair. Sometimes employees volunteer to assist with needs and at other times we're let to fend on our own. The doors are not exactly wheelchair accessible either so just getting in the restaurant is a chore unless another patron opens them. While employees at the ordering counter can see the entrance doors, they only come when they watch us struggle to get into the restaurant. Wheelchair accessibility: It can be frustrating maneuvering in the restaurant to get to a table and the entrance doors aren't that accessible. I'm not sure they are even ADA legal because I haven't measured them.

There was hair in my sandwich, and the restroom smelt beyond disgusting. The restaurant was also smoky inside everywhere.