Ordered lunch for an office meeting - 4 sandwiches directly from Panera web site. One sandwich was missing. Called to inquire and was told that it would immediately be delivered with some extra sweet treats for the inconvenience. 30+ minutes later we receive a text that the Order had been personally delivered to the individual that ordered. NEVER HAPPENED! Spoke with Lindsey "the manager" who after having to explain it to her several times, was content on blaming Door Dash. Sorry Lindsey, we didnt place our order with Door Dash. Good thing we have multiple options to order from as Panera will no longer be one of them.
It has improved lately, the a/c is cold again, the cashiers are friendly, and the coffee is hot w/ no grounds!
Howard was great and very accommodating
I have to pay for parking
Amazing customer service. The representative Zach was so kind and literally made my day with his friendliness. Definitely a breath of fresh air. Thank you Panera for an amazing lunch. Vegetarian options: Grilled cheese with tomato soup