Panera Bread

No tuna on a Friday also no bread??

Visited second time with big group. Messed up our orders, croissants were old and tough to chew. Food just was not good. Coffee was like frothed milk. I do not think we will be back. We tried to give it another chance.. I personally might stop to grab soup or chipotle flat bread (never disappointed) but bringing ppl in no.

Put my phone number for the sip club and the computer said pick a cup. One of the attendees, the blonde short girl always asks me for my phone number. I do tell her but i noticed this was specifically aimed at me after a few times as she does not ask others. You cannot ask your customers for the phone number if you put the cups up and you are told to go and pick it up yourself on the computer.

I used to love this place and I keep trying it. Food quality seems to have gone down and service is not as friendly as it used to be. It comes across that the employees have to be there not want to be there serving people.

I’m not sure why they can’t get good help here, College Station is a college town. I assume it’s the management. Ordered and paid for half a dozen bagels hours in advance. Pulled up to the drive-through window to pick up my order and was told I had to come inside to get it. I asked, is my order not ready? The girl at the window said yes, it’s ready but you did not specify window pick up. I’ve never had to park and come inside for my orders before. It wasn’t until I asked to speak to a manager that the girl brought my order to the window. This is my second bad experience here in a row. Last time I ordered sandwiches, they were missing the bacon because the store was out. I was not even offered a discount until I asked to speak to a manager. Two bad experiences in a row prompted this 2-star review. Panera has always been a favorite spot in the past, but no longer. I guess putting the customer first is no longer a priority.

VERY RUDE to larger orders.

If you are ordering online for pickup pay special attention! I usually don’t review but I not only got ripped off, the staff was extremely rude. I ordered a bread bowl with chicken noodle online for drive thru pick up. When I got to the drive thru the individual did not greet me just simply said “you’re going to have to wait”. After that ordeal, I get home and find a cup of soup and three baguettes. I paid $8.97 for the bread bowl and a bowl of chicken noodle. The cup is $6. I’m not driving back to this place for $2 but I also want people to know that they are ripping people off and don’t even have a decent customer service. Receipt for proof!