Panera Bread

It's impossible to ever get help here. I have the sip club and the workers have to give you the cups and there are never any workers around. Even if they are, they just ignore you. When you finally get your cup and make your way to the coffee station, it's usually empty. Bathrooms are always filthy.

4 workers working literally sat there for 20 minutes waiting on a sandwich because they had to fix door dash orders they messed up , I just ended up leaving

The manager or a worker got an attitude with me just because I told her that the front doors were locked. And she snapped back “they’re broke”. Mind you, there was no sign on the door to let costumers know to use the other door lmao. So nobody knew what was going on- I had to tell 4+ people to use the other door. Typical bad costumer service, and very slow.

3 star for service… very slow

Look at your reviews from the last year for this location. A secret shopper would go a long way to weed out employees that need training. Your store reputation is only as good as your worst performing employee at any position. Employee performance is reflective of management. Overwhelming negative reviews over a prolonged period of time is reflective of upper/executive management/ownership. Also, please review your protocol for filling orders. I waited for 15 minutes in a mainly empty store for 1 breakfast sandwich. 5 employees fulfilling orders could not make mine before 20+ sandwiches for however many online, delivery, catering, etc. orders. Watching the screen, this wasn't a matter of when these came in. Even someone who came in after me and ordered at the counter received theirs first. Very weird atmosphere.

Good food at affordable price, loved self service kiosk.

There were not many people inside when I ordered two bread bowls. That’s it. The two ladies working on the side of the preparation of food were too busy talking. 15 min later when I realized nobody is preparing our food I asked where we should expect it and when. One of the ladies gave me the dirtiest look and in a mean way said she would prepare it now. If I had not said anything she would still be talking.. and not working. The staff at this location always act entitled. They think they should get paid without having to work nor provide any customer service.

Employees think they are doing you a favor when they take your money here. They are lazy. They are slow. It makes me not home here again at all.