Panera Bread

We only came here to get drinks and meet a person. It was a great place to hold a small meeting. Staff was nice.

Had no problem, got my food and everyone was polite.

I used to really like this place and even gave it 5 stars once. But now, it seems like the staff and the bosses just don't care anymore. The last time I went, my "quick pick-up" order wasn't ready, and the place was a mess. There was a huge line and only one person taking orders. Another guy, who seemed pretty annoyed, was just making drinks for delivery orders and ignored everyone else. I waited for 10 minutes without anyone even saying hi. When I tried to ask about my order, a simple iced coffee and bagel, the guy just turned on a blender to drown me out and said he couldn't hear me. When I spoke louder, he seemed even more annoyed and just said they were running behind. While this was happening, two other employees were just wandering around, not doing much of anything. After being ignored for so long, I decided to wait in the regular line. When I finally got to the front and mentioned my order, they seemed annoyed and the coffee guy just gave me a dirty look. I've been going to this place for over 5 years, but after this, I think I'll go out of my way to avoid it. It's sad because they used to be really good, with staff that seemed to care. Now, it just feels like they're not even trying.