Panera Bread

Terrible service.... they charge me 16.50 a month for the sip club which includes unlimited drinks and charged lemonades. Yesterday the employee told me she would not refill my charged lemonade unless I paid for another one. I let her know I am part of the sip club and that the sip club does include refills and she said no. That she would not be refilling it regardless if I am a member or not. There is also an older hefty employee that was on the register and agreed with her. She then tells me to have a nice day after she refuses to refill my drink, a service they are charging me 16.50 a month for and refusing to provide. Horrible customer service definitely contacting corporate.

Never clean always paper on the floors tables filthy chairs disheveled bad presentation of food. For the first time the order taker was pleasant and conscientious.crumbs all over the food counter Got the egg bacon and cheese on a baguette cheese over melted. I usually go to Owings Mills which is now a ,5 after new management. I also go to Laurel and Hunt Valley and Timonium. They put Security to shame everytime. Place needs a massive change. Made my Caramel latte never called me it was just sitting there????

I recently left a review that was not completely accurate and I came back to this location where the problem was handled by the manger Ms. T who made sure I was taken care of. Excellent service ran by an amazing staff, and an all black staff at that ✊ . Great atmosphere and customer service, definitely an amazing location to frequent.

I love the bacon spinach soufflé and the kitchen sink cookie is my favorite