Ratings of Panda Express

google
Google
3.7
(627 Reviews)
yelp
Yelp
2.1
(58 Reviews)
tripadvisor
TripAdvisor
4.0
(5 Reviews)

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Location & Hours

Fast-food chain for Chinese standards, including some health-conscious options.

1123 E Ogden Ave
Naperville, IL 60563
Monday
9:30 AM - 9:30 PM
Tuesday
9:30 AM - 9:30 PM
Wednesday
9:30 AM - 9:30 PM
Thursday
9:30 AM - 9:30 PM
Friday
9:30 AM - 9:30 PM
Saturday
10:00 AM - 9:30 PM
Sunday
10:30 AM - 9:00 PM

Recent Reviews

google
Apr 2024
Food and staff were good. A few dishes not available but what we bought to takeaway was nice. Kid-friendliness: Staff were lovely with the kids as the choose what they wanted.
google
Apr 2024
There was hair in the food
google
Apr 2024
Terrible service. When I got there around 5:30 pm. There were several things they sere out of. I wanted Kung Pao Chicken which was empty. The tall guy working there told me that they "are making it" and it'll be ready in 5 or 6 minutes, so I decided to wait. Even though there were several bowls that sere empty or almost empty, there was only 1 person cooking. As I watched the guy cooking, he prepared 2 other things but not the Kung Pao Chicken. After waiting 10 minutes I asked the guy who had promised that it was being made, why did he lie to me, it's been over 10 minutes and they haven't even started the Kung Pao yet? This unscrupulous individual lied to me again and this time he had a pompous attitude as if mad at me for pointing out to him that he lied. This is obviously a very poorly run restaurant. The people working there are inefficient, rude, poorly trained and despicable liars. If it's going to take 20 or 25 minutes, you should be honest and let the customer know that ahead of time. Don't lie to people and tell them it's only 5 ot 6 minutes. The manager of this restaurant should either be fired or properly trained because someone doesn't understand the definition of "fast food".
google
Apr 2024
Just now ordered the fried rice and the noodles. Both were raw and undercooked
google
Mar 2024
Great food awesome staff.
google
Mar 2024
Came in exactly at 8:30. They close at 9:30 so we had 1 hr before close. The line was empty and only had scraps. I mean nothing at all. We asked if anything else was coming out and they said no. So we got what they had left and what a mistake. It was so chewy and dried out. I am so confused cause they had an 1hr left and about 6 more people came in and I seen drive thru people as well we stayed in. So we watched the other customers get upset then finally 15 min left they made some fresh food?????? What really???? For poor managed. Hopefully this doesn’t fall on deaf ears. They need to be coached and trained better.
google
Mar 2024
Burnt my honey walnut shrimp. Was my first meal after giving birth to my baby girl and it STUCKED. Panda Express is my favorite but the food was so greasy and inedible. By the time we were going to go back it closed.
google
Feb 2024
When to dine in end up leaving because there was no clean tables .the food is good but the restaurant atmosphere not so great.
google
Feb 2024
the manager Alex is extremely rude. can’t even be bothered to answer the phone let alone address a customer service issue! i accidentally ordered from this location, and had to drive 30 minutes to come pick it up since he told the super kind staff over at the Darien location that he was unable to transfer or refund the order. it was my fault, so i didn’t mind driving. but when i got there, he had already given my order out to someone else, and refused to give me a refund, claiming he didn’t have the capability in store. and refused to make it again since it was over 30 minutes old! of course it was old, i just drove a half hour to pick it up! the staff at the Darien location tried to help me, but he refused to work with them and me, and hung up on them in the middle of the conversation! the shift lead Jesus from Darien was kind enough to call me back and follow up. After he rudely hung up on his fellow teammate, he said to me “i already refunded you, can i help you with anything else?” … i thought he didn’t have that capability? bottom line, don’t go to this location.

Frequently Asked Questions

What is Panda Express' rating?
Panda Express is rated an average of 3.6/5 stars across various online platforms.