Ever since ownership has changed the prices went up and the accuracy of the orders went down. It’s super annoying to order over medium eggs and get scrambled or order a Ruben with gulden spicy brown mustard instead of thousand island and still get thousand is ridiculous. The only good thing is fast delivery and nice delivery staff.
My wife and I have recently established a tradition of visiting Palm Beach Bagel in Boca Raton on Mondays. It's become our "Bagel Monday" ritual, a way to start the week on a positive note as I drop her off at work. While the food consistently impresses us with its quality, the service experience leaves much to be desired. On several occasions, the gentleman taking our orders has struggled significantly with accuracy. For something as simple as a plain bagel with lettuce, tomato, onion, and avocado, I found myself having to repeat the order up to eight times, which became increasingly frustrating. Moreover, the overall atmosphere of the establishment is dampened by the demeanor of the staff, particularly a grumpy individual stationed by the POS system. This person often appears miserable and lacks any semblance of hospitality or warmth, never cracking a smile or greeting customers as they enter. It's disheartening to encounter such an unwelcoming attitude, and it certainly detracts from the overall dining experience. Despite these service issues, we continue to patronize Palm Beach Bagel purely for convenience. The quality of the bagels and the rest of the food offerings keep us coming back, even if the atmosphere and service are less than ideal. It's a testament to the quality of their bagels that we're willing to overlook these service shortcomings, at least for now.