Palm 78

Very slow service. The host is the waitress, bartender and clean up person all in one. Food today was a 2 out 5. No flavor at all

The service experience was extremely and hopelessly bad. The staff seemed disinterested, the restaurant overbooked reservations and allocated tables that weren’t available. Shockingly, the hostess resorted to racial slurs. Despite waiting for over two hours, we weren’t served or even attended to for a drink. Some in our group waited over an hour for drinks they never received, and we were met with resistance when questioning the charges for undelivered items. The only redeeming aspect was the live entertainment. It’s regrettable that we couldn’t sample the food due to such poor service. I wouldn’t recommend this place and won’t return; it deserves a zero rating if possible.

My friends and I visited Palm 78 on the March 16th for a girls dinner date. We looked at several other places but settled on 78. I’m very glad that we did! When we got there I was a little unsure because it’s beside a Starbucks. However, when we walked in I was pleasantly surprised by the ambiance! We made reservations and were seated promptly. We ordered calamari to start and I ordered the Tropical Oasis, I think. For my entree I ordered the Salmon w/ brussel sprouts and the Parmesan fries. We enjoyed our drinks and appetizers along with the live music! Our food took longer than expected, our server apologized for the delay and brought the table a round of St Patty’s Day shots. My entree was delicious! I was going to take a picture but I dove right into the plate! I also ordered another Tropical Oasis. I was pretty tipsy after the first one, but the second one took me over my limit! That drink is deliciously strong! I can not wait to go back! It’s a great place for a date night, birthday celebration, or whatever you want! I do have one qualm, it says that it’s a steakhouse. Unless I don’t know what a steakhouse is… 2 steaks on the dinner menu doesn’t qualify you to be a steakhouse.

The whole ordeal was beyond disappointing; it was a downright nightmare. Imagine looking forward to celebrating your wife's birthday and her recent promotion, only to have it marred by such incompetence and disrespect. We were there on time, as per our reservation, only to be informed that our table was given away because not every member of our party arrived simultaneously. This isn't some exclusive club; it's a restaurant, and this kind of policy is unheard of and frankly absurd. But the real kicker came when the hostess, who happened to be Black herself, made a racially derogatory remark about us being on "nxgger time" as the rest of our party arrived. Can you believe that? On my wife's special day, no less! It was humiliating and completely uncalled for. We were already reeling from that insult when we were then forced to wait an excruciating 2.5 hours for a table that never materialized. And as if that wasn't enough, we placed our food order, but it never came. Yet, when the bill arrived, we were charged nearly $200 for drinks and food that never made it to our table. It's outright theft, in my opinion. Fed up with the whole debacle, we decided to cut our losses and leave to salvage what was left of the evening. But the damage was done; my wife's birthday celebration was ruined, and her promotion milestone tainted by this appalling experience. Thankfully, we managed to salvage the night by heading over to Rumi's, where we were promptly seated, served, and treated with the respect we deserved. It was a stark contrast to the chaos and disrespect we endured at Palm 78. I cannot stress enough how much I advise against dining at Palm 78. The service was unprofessional, the staff disorganized, and it felt like they were cramming people in, potentially violating occupancy codes. This was, without a doubt, the worst dining experience of my life. Despite our unwavering respectfulness throughout the ordeal, we were treated like second-class citizens. Save yourself the trouble and steer clear of Palm 78. Trust me; you'll thank me later.

DON’T LET THE REVIEWS FOOL YOU! The entire experience was heartbreaking for me, shattering what should have been a joyous celebration of my birthday and recent promotion. My husband arrived punctually for our reservation and me a few minutes afterward, only to discover our table had been given away because our entire group of had not arrived all at once, which felt like a slap in the face. But the true devastation struck when the hostess, a Black woman like myself, callously uttered a racially derogatory remark about "nxgger time" as the rest of our party arrived. The pain of being subjected to such discrimination, especially on a day meant for happiness, cut deep. And to add insult to injury, we endured a grueling wait for a table for 2 hours that we never received. The ultimate betrayal came when our food order never arrived, yet we were billed nearly $200 for items we never received. We disputed this and when asked if we could get the food since we paid for it, the waiter left and never came back. We waited another 20 minutes with nothing. They stated our drinks were already made and could not be taken off the tab. So we asked for the “already made drinks” and received nothing. They stated they would go and get the items and did not return once again. It felt like our trust and dignity were stolen right out from under us. With our spirits crushed, we made the heartbreaking decision to abandon our ruined evening, salvaging what little remained of my special day elsewhere. Thankfully, we found solace at Rumi's, where we were greeted warmly and treated with the respect and care we deserved. The contrast between the chaos of Palm 78 and the serenity of Rumi's was stark. I implore you, spare yourself the anguish and avoid Palm 78 at all costs. The unprofessionalism, disorganization, and blatant disregard for customers' well-being were utterly appalling. This was undoubtedly the most soul-crushing dining experience of my life. Despite our efforts to remain composed and respectful, we were met with callous indifference. Please, heed my warning and spare yourself the heartache. Stay far away from Palm 78.

My boyfriend & i were visiting & when i tell you this was the BEST service we’ve ever had!! This place was nothing like the place we’re used to & we loved that!! Our waiter was this guy named Patrick & he was AMAZINGGGGG!! Literally an angel & he literally waited on 4 tables at a time & still did an amazing job!! I definitely recommend giving this guy a raise or better yet, he should be manager.

Food was excellent. Service was very, very slow. Look like only 1 server was working. No reason to charge automatic 20% tip. Overall not bad, so will give it another try. Hopefully, the service will be better.

We have been to Palms 78 a couple of times . I normally get the old fashion , we ordered two after waiting for 30 minutes we got the old fashions . Worst drink ever it was straight bourbon w nothing else . Waitress was nice about it , I ordered something else , had to wait another 30 minutes . Bartendar had the worst attitude for that I won’t go back until they change the Bartendar .

I loved EVERYTHING about this place! The food was fabulously presented and fantastically delicious, the service was spectacular (as in 10 star), and the atmosphere was amazing! I can’t wait to return again and hear their live music. The maple salmon and grits were mouthwatering (apologies, I didn’t get a picture). Also a special mention: their coffee setup and presentation was very posh & pretty. Most of us wanted decaf so we ordered from their next door neighbors.