Orleans Bistro & Grill

Going to this restaurant means you’ll get amazing food but your service will be compromised. There has yet been a time that I had “decent” service. Today was hearing bartenders and waiters talk about their tips, having our bartender on the phone, cursing and doing everything but being a bartender. I had a meal and ate my entire meal without a drink because she was no where to be found. Reason for that kind of service is the automatic 20% gratuity on dine in bills. I leave there upset with service each and every time. My recommendation is to place a takeout order because the food is so good but everything else is a fail.

good food & service! be sure to get there early on a Sunday cause it gets busy! be sure to stay for the jazz set

Waitress wasn’t around half time took 20 mints of waiting to get check to even see waitress.. other waitresses were at bar getting drunk with others .. I seen 1 waitress working hole time music way to loud gave me headache we asked to turn down they did for 10. Mints than blared it again.. loved food but rest was horrible

This is a delay review as I tried to resolve this matter with the company. Back in January, I had a party and did their catering service. Katisha was great. The problem started when I picked up the food. When I came to get the food, I noticed that the chicken pan was opened. I asked the lady to ensure everything was closed because I did not want any spills. She told me that if she close the chicken it will sweat and be soft. I told asked her to close it. She did. She then began to put things in my vehicle. I was trying to check things and she ensured everything was closed. I asked her about a smear on a pan where the shrimp and grits sauce was. She wiped the smear off and put it on top of one of my recycling groceries bag stating it was closed. I went home which was about 20 mins away. I don't drive crazy but did need to make turns. I get home and the sauce in all over my trunk area. I did not contact them at that moment as I wanted to be respectful, however I connected them the same night after my party. Katisha was respectful and responded immediately. I even sent pics showing the pan was not closed. Here where the next issue occurs. I am vegan so I did not partake in eating the food I ordered. This party was a surprise party for my Mom. Family came from Maryland, Pennsylvania, and New York. They enjoyed it. Initially, I was offered a $75 gift certificate to eat at their restaurant. This wouldn't benefit me and too far for my family to enjoy. I asked that they offer $75 to clean my vehicle. Please note that I drive a Volvo XC90 which is three rows. I just had my vehicle detailed 9 months prior and it's just me in my vehicle. To clean a three row vehicle is over $300 so $75 is not even close to the price. Per Katisha, the company agreed with the price and I even offer to pick up the money. They said they would mail the check. After 2 weeks, I contacted Katisha and she said that she would re-engage. I heard nothing afterwards. I said surely they will make it right. NO, sadly they haven't. It's sad but I guess we will see each other in small claims. Am I hurting over $75 absolutely NOT. However, I didn't need to detail my vehicle as it was previously detailed. I also showed that through pics that the item wasn't wrap correctly. Which was acknowledged.

Very disappointed. The only saving grace is the food is good. The place is crowded because there are too many tables and they are too close together. Every time someone at the table next to us moved, we got bumped into. There is paint peeling off the walls, the toilet seat in the men's room is broken and someone can get injured if they sit on it the wrong way. The service is slow and terrible...especially when there is a 20% gratuity added to EVERY CHECK. Why earn a gratuity when you know you will get it anyway? I was hoping for a better experience, but it was not to be.

GREAT Food and service. Of course we are coming back.

Very nice place atmosphere was great music and people was a little too loud and they should consider some type of birthday dessert.