Old Town Pour House (Downtown Crown - Gaithersburg)

I had an absolutely horrible experience today. Firstly we put our name down and they said they’d call back in an estimated 30 minutes and that one party was ahead of us. However when we came back they said there were two more parties ahead of us; how could that happen if they didn’t put a party ahead of us? Secondly, the waitstaff was very rude and unhelpful. Our waitress didn’t get us any utensils or water. When we were ordering food, after we had ordered drinks and an appetizer, she rudely cut in that the kitchen was closing before we were continuing our order. Then, as we were ordering our main dishes, she started to leave before two out of four party of four even tried to order. We had to stop her to get our orders in. Throughout the night, she never came to check in on us. We were only able to talk to her was by flagging her down. Three members of our party received their food from a different waitstaff and when I didn’t receive mine for another 20 minutes, that’s when I flagged our waitress down and asked her about getting utensils for the party and the status of my food. She said she’d ask the kitchen and come back. She came back and said that there was no pasta and that my food was not coming. She stated that she could get me something else although the kitchen was closing, so I asked for a menu. When she came back with the menu she immediately left without waiting for my order although the kitchen was closing. She came back 10 minutes later and I was so throughly upset with the way that she conducted tonight that I was no longer in the mood to eat. I waited about an hour and a half just to not eat the food I had ordered. We weren’t even checked on even once during the night. We had to ask three different servers for utensils (knife and fork) and when we finally received them, we only got forks. We were never given water. I would have never known my food would not come if I had not asked for it to be checked on. The ribs my brothers got were also extremely tough and the flatbread was really dry. Overall, I’ve never had such a horrible dining experience in my whole life.

Food was complete trash worst fried chicken sandwich i’ve ever eaten…only took a few bites…insane for the price…left hungry had to leave after that…killed the vibes to even stay for the game…

Great place with lots of great beers and food options.

This place deserves all zeros service was terrible from the host that sat us at a dirty table .. the server who just seemed like she didn’t want to be there .. the manger on duty only seemed to care about certain tables.. we flagged him down two times requesting simple thing that should have been provided like silverware or even ketchup for the kids fry’s and he just said “okay” walked away and never came back the server took drink orders food orders and only came back for payment “Egypt” was her name I don’t remember the manager name but he was the male MOD 10-20-23 the food was unseasoned and poor quality on top of that we were missing items this was our first and last time here save yourself the trouble $134.36 wasted

Loved the pancakes, not too heavy like I like, perfect flavor.

Oh my look at all those delicious beers on tap. Try a flight or just make your way down the line. I love that they carry so many beers from the region.