Oak Park - Lou Malnati's Pizzeria

My experience at this location was horrible. Rio who served us was so rude and disrespectful. he would give us attitude and almost told us to leave even though we were so nice. i can’t believe Rio still works here.

Lou Malnati's not only has the best deep dish pizza in Chicago, their thin crust pepperoni is crazy good too. Try the 3 cheese garlic bread as an appetizer, and get the house salad with its amazing vinaigrette. This location has a pickup window at the back and a large dining room in front with a well-staffed bar. Service has been great and the atmosphere is always lively. We LOVE Lou's!!

Ordered a half-and-half pizza which supposed to have been chicken green peppers. The other half was cheese. They charged $43 and some change a friend of mine picked up the pizza got it back and the pizza was not right I call back. To speak with a manager which the order taker was playing games being rude, very unprofessional, despicable, and foolish. She hung up the phone three times I called back press other digits. Got a manager by the name of Britney, which was equally unprofessional disrespectful racist no customer service skills. Just a horrible person to talk to also a liar, I I asked her about my pizza. She started laughing continue to laugh and I asked Britney is there another manager there that I can speak with because I really wants to know what’s funny she told me that there’s no other managers there. I asked her where she’s racist because was funny and you all took my money and messed up my order she said I’m going to take that as a threat and I’m going to call the Oakpark police I told her if the phone calls are being recorded and she’s making a false claim. I am going to press charges on her. I asked to speak to another manager by the name of Oscar Gabriel answered the phone and transferred me to Britney again she gets on the phone and tells me I called the police already. They’re on the way so I said OK we can meet the police together because I’m going to press charges on you. Once they listen to the recorded calls and find out you’re lying. She hung up and she continue to hang up as I continue to call. I call the police myself to make a complaint on the restaurants for being racist, despicable unprofessional, very rude and just childish. Do not need to be working with the public. I don’t want to eat this pizza. I will not eat this pizza. My children would not eat this pizza because if they’re that racist they could have did anything to the pizza spit on it drug it on the floor or anything I’ve been calling to speak with a manager they keep playing on the phone and hanging up so I’m going to keep calling until I get someone and I’m contacting my attorney because if they’re that racist they should not be in America!!!

Best deep dish in Chicago.

Were here early (5pm) on NYE to dine in with pals and their lively kids. Great service; the takeout area in the back (separate door) was packed the whole time. Pizza was great, as usual, but the table didn't care for the stuffed spinach bread appetizer. Parking: Shared rear lot with Chase Bank, etc. Can easily fill up during busy times...especially with 'pickup' folks, and stalls/aisles are quite tight. Can enter restaurant through the rear.