Nothing Bundt Cakes

It's such an adorable vibe and great red velvet

I placed and paid for an online order for next day pickup. I Immediately realized I ordered the wrong size (8" instead of 10) Because there was no option to cancel, I decided to wait until this location opened to see if I should just place a new order or if I could just pay the difference for the larger size when I got there (obviously letting them know in advance so the correct size would be ready). It didn't matter to me either way, so whatever was easier to remedy the problem, I would do. I called when they opened, explained the situation, gave my name and order information, and was told that it would be no problem to simply pay the difference when I picked up the cake. I told them exactly what I wanted, which was simply the larger size. Four hours later, I go to pick-up my order, was told the cost difference and paid, then, before I was given my change, the woman at the counter tells me "just so you know, it's going to be a 30 minute wait". I'm obviously shocked and more than annoyed, considering I literally called ahead and explained everything. Why on earth would I have to wait 30 minutes for them to "frost a new cake"? What was the point in calling ahead?! I explained all this and asked why that was the case, considering that I already called and ASKED what to do. The cake should have been ready. I didn't just show up and decide to make a last-minute change. I called ahead and was instructed that all I had to do was pay the difference when picking up. No problem. And if that was a problem, I could have just placed a new order. It was so absurd, but she basically shrugged her shoulders until I told her I couldn't wait and asked for a refund. When she came back to the register, I was offered one of the cakes that was sitting in the front display. Never received an apology for the screw up and refusal to give me a fresh cake. I took what they had because I was on my way to the birthday that they cake was for and didn't have time to wait or go back and forth over the terrible customer service. It wasn't until I left and was too far to turn back that I realized that the rude clerk also hadn't given me my change. I've been to this location multiple times and never experienced this level of incompetence and rudeness, but I see several comments now that let me know this isn't an abnormal occurrence. Definitely won't be back.

Delightful place, friendly atmosphere is kind Parking: In a large shopping center

I ordered some cupcakes as a anniversary gift from this location and got extremely sick as well as my significant other, even though I was refunded, I was told by the store manager that I would be given two items for free for the inconvenience regarding my order/experience, which turned out to be a lie, they don’t honor what they say, so in conclusion I wouldn’t recommend this business at all whatsoever, thank you again for ruining my anniversary!

This was my first time here and oh my god! The cakes were amazing! The red velvet is my ultimate favorite. I bought some for my friends but ended up eating them all I’ll definitely be back!

Kind service:) Really made my birthday special :)

Extremely unaccommodating. I ordered a $50 cake to be delivered via postmates. I called the location to ask them to put a simple note with the delivery just so the recipient knows who it's from and they declined.

Mia assist me with my purchase of assortment bundtinis. I purchased one box of bundtinis which is dozen. I purchased the day before and my order was waiting for me when I arrived. The bundtinis were moist. I was served with a smile by the staff. This has a great system of getting the customer in and out fast.

Best cake ! Family's favorite! Been here Many Times but this past Two visit a sucks! The server (Nicole C.) is very unpleasant and unhappy. No Greetings and doesnt even say Thank you to their Customer! And worst Will stare at you badly ! Hopes the management chose better employee next time.

Thank you Nothing Bundt Cakes for making this a special day for my love one. Cake was delicious. Glad I got enough for people to take home.