Recently purchased 4 bundt cakes of differnt flavors. Two were very dry and stale. Despite this experience we returned to purchase two more. We politely informed the lady at the counter about our recent experience as we paid for the next two cakes. She was less than receptive and, in fact was obnoxious! We will never return to that store!
Jayden is the sweetest, great customer service. Always goes above and beyond and out her way!! amazing
I ordered a large Bundt cake and an individual one, gluten free. When the order was picked up the individual cake was not included. It was realized at the party afterwards, we were a half an hour away and the store was closed. I went to the store Saturday and was told a refund would be issued, but if it didn’t show up in a couple days, call them. To begin with I would have thought the 2 cakes would be set together or someone would have actually read the order when handing it out. Secondly, why would the girl tell me to call if I didn’t get the refund?? Sounds like this might be a regular issue if she made it a point to tell me that. I still have not received the refund and at this point could care less about the $ because this whole experience along with the fact that girls at the register could not have cared less, makes more of an impression to me. Customer service… not impressed. The cakes are good but this experience has not been. Disappointed!
I visited this location for the first time on my birthday! My friend and I were served by Lina, one of the most friendly and welcoming hosts I’ve met! Amazing experience! :)
Why y'all be looking at reviews,get ya cake on.
Stopped by on a whim and got great service and recommendations from Jaydin. The cakes were tasty and fresh, will definitely be back!
The way the lady was speaking to the guest before me and me was quite rude. I was asking some questions and she cut me off several times telling me I needed to pay. I was paying; I just had a few questions… there was no one else in the store; it was quite strange. Maybe listen to the questions and provide some service before bull dozing your clients. I won’t be back.
Probably one of the best cakes I have ever eaten. Many varieties.