Noah's NY Bagels

I ordered a blueberrry bagel with cream cheese and the cashier forgot to add the cream cheese . N/p. So when it’s time to add the payment for the cream one of the cooks who made the bagel told the cashier to charge me the same exact total as the bagel. Okkkkk so your charging twice for a bagel? Than she screamed and said ok $2.00. That woman sounds like she doesn’t know her job she than slammed my bagel on the register and told the cashier to figure out the payment. Customer service was TERRIBLE AND THE LADY WAS VERY RUDE. Didn’t catch her name but she has. A short haircut with glasses petite frame. Watch how you treat customers cause karma ALWAYS come back around. She definitely needs more training on how to properly speak with consumers with kindness and respect. Very disappointing… update I have the name of that disrespectful woman who threw my bagel down & will report her nasty behavior to management first thing Monday. Her attitude was nasty and unacceptable & should never be tolerated.

absolutely ❤️ my visits to this place! Sophie is a true gem - a professional at heart and my all-time favorite employee. He greets everyone with a big smile and instantly brightens my day. A beautiful human being, Sophie consistently provides top-notch service that’s simply unparalleled. His genuine care for customers shines through in everything he does. This spot has become my go-to for breakfast - it’s just the best! Sophie always gets my orders spot-on, making each visit a delightful experience. Can’t recommend it enough.

I had the pleasure of being served by Brandon at Noah's New York Bagels and couldn't be happier with the experience. His patience and helpfulness were remarkable, making my visit both enjoyable and memorable. Brandon's kindness stands out, ensuring that each customer feels valued. In a fast-paced environment, his attention to detail and willingness to go the extra mile do not go unnoticed. Highly recommend visiting when Brandon's on shift for an outstanding service experience!

Repeat the order three times because the cashier is mumbling. Cashier cancels the order and reenters it to make sure it's right. I count out the number of items (only 3) on my fingers and go through them like I would with a toddler. She confirms. Charge the card. Order comes. Wrong. Only 2 items; one forgotten. Just a staggering level of incompetence.

I just ordered from here a chorizo avocado sandwich it’s supposed to come with the jalapeño and cheese bagel but instead it has another one not see the name of it but not even my sandwich is correct I also ordered a caramel macchiato and that’s also a disappointment! 1)it doesn’t have avocado in it! 2)Not the right bagel 3) my iced caramel macchiato it don’t have milk nor No sugar Guys don’t waste your money or time going or ordering from here.

Decent food but always impressed how slow it goes. Expect 30+ wait times for a coffee if there’s more than 2 people in the store

Service was nice, but quality is poor. The breakfast sandwich (egg, bacon, cheese on a bagel) was salty, thin, and the bagel was dry and stale. Coffee was lukewarm and weak.

RACIST OWNER UPSET I WOULDN'T ACCEPT BURNT BAGELS! I just had the most horrible customer service experience in over 20 years of patroning Noah's Bagels on Lakeshore Ave., Oakland, CA. I placed an order through the app for two plain bagels toasted with butter. When I arrived, I asked for my order to be "double toasted" (since I noticed it wasn't ready yet and that's a customization that you can't specify through the app). At this time I learned that my order had somehow been lost or was never received, so the associate got the owner to address the issue. Unfortunately for me, my phone died at the exact moment I was trying to show the owner that I had placed and paid for my order through the app. The owner said more than once, while shrugging his shoulders and waving me off, "well, there's nothing I can do for you" (even though mind you, I was a customer who had already paid for her order). There was no attempt on his end to investigate the missing order in the system or take other measures to fix or determine the cause of the issue. Instead, he seemed to immediately take issue with me, and it felt as if he thought I was lying - he treated me accordingly and dismissed my requests to find a remedy. It wasn't until I stated the exact amount I remember paying for the order, that he begrudgingly turned around and seemingly decided to proceed to make my order. He never verbally mentioned at all that he would fulfill my order. So (being unsure whether or not the owner was making my order), I proceeded back to my car, with my two young children in tow, to let my phone charge for a bit so I could prove I paid for my order. When I returned and showed the owner the email confirmation of my order that was on my phone from 30 minutes earlier, he simply pointed and said "your bagels are over there." There was no apology for the confusion, or for the fact that their system/app failed, or for the delayed time it took me to get my order. I thanked him anyway, took my bagels, my kids, and left. However, when I got to my car and opened my bag, I discovered that my bagels were COMPLETELY BURNT (i.e. charred black on top). I wish I had of taken a picture to show that this was not a subjective preference issue. My food, by any objective and reasonable person's standard, was burnt. I unloaded my kids from the car (again), walked back into the store, and simply requested that my order be fixed. The owner began to berate me, saying dismissively that I asked for "double toasted." I agreed that I did ask for double toasted; I did not ask for my bagel to be burnt. In all my years of ordering my bagels "double toasted," they had never been served to me burnt as this owner had done. The owner continued to berate me in public and in front of other patrons, while gesticulating with his arms, saying that I couldn't be pleased and that "we toast it once for you, it's too light! We toast it twice, now it's burnt! Make up your mind! We gave you what you asked for!" I physically opened the bagel and asked him if it looked burnt to him and he agreed that it did. I said again that I asked for double toasted; not burnt. I told him that I couldn't imagine any customer ordering or accepting a burnt bagel that looked like mine. I also told him that I, a paying customer, should not have to go back-and-forth to request that Noah's fix my food that was served to me burnt. The owner eventually remade my bagels, but I wonder if I wasn't a black women, would this owner (an older white man) have given me the same lack of customer service after losing my order and serving me burnt bagels? I am absolutely horrified at the lack of customer service. From being dismissed and waved-off because Noah's lost my order that I placed and paid for through their app, to being berated for daring to ask that my order be re-prepared after I was served burnt bagels (quite literally), to being told by the owner that my two decades of patronage meant nothing. ZERO STARS!