These people are swindlers and thieves. The host is rude as hell and dismissive. I ordered online through Ritual and my food wasn’t even being made when I got there. I told her I wanted a refund and she refused. Ritual doesn’t have a customer service line so I’m guessing it’s some sham set up by one of their relatives or friends. Also this place is disgusting. The health department needs to pay a visit.
We only ordered a dish of bbq pork over boiled lettuce, due to my partner's dietary restrictions (so no rice), shared a near bare bowl of otherwise tasty sizzling rice soup, and asked for an order of braised chicken feet, which was available from their steam table, we felt pretty slighted, mostly because of the near bare soup with a tacked on 15% "service fee!" The soup had diced "baby shrimp, only about 6 sweet peas that were sliced in 3, and shivered baby carrots in a large bowl of broth. There was no chicken or beef to be found. I asked for the crispy rice on the side, so there were 4 pieces, pretty much just enough for me to drop into my bowl as I refilled it. There are no photos, as I was more disappointed and hungry at the time. The food was good overall.