Literally came to look for pods and were treated rudely and rushed. I understand they were closing soon but you are literally just getting pods from a storage room… note it was 45 minutes before closing. Don’t come here. Just do yourself a favor and go to the one in fashion island in Newport. Much better service. Trish-shouldn’t work at places that deal with customers. Give up.
The new location is in the interior entrance on the second floor. It is no longer on the bottom floor. New location looks really fantastic and will open shortly.
I gave 4 stars because the store is in Bloomingdale's yet they are not fully operational. They said they are waiting for city permits. You have to view merchandise from behind a barrier, and ask questions. You purchase your items at a register like normal, but the actual pod boxes you get are from the back. It just wasn't a a nice normal Nespresso store experience.
Says open, but actually closed
Sales associates are friendly and great at recommending new coffee to try!
Love their coffee and ice tea
Normally this would be 5 stats. However, on this visit the cashier was a deceptive. I presented a coupon to her, and precedes to choose some coffee, she was not happy that I did not already know what I wanted when I got there. The coupon was 1 free with purchase of 6. I did not see the six part, an honest mistake. She proceeds to ring up the order, takes the payment. She then hands me back the coupon and says it was not valid because I did not get six. I ask for clarification. She shows me, I agree. I ask her why she waited until after the sale to tell me I did not have enough. With her head cooked sideways she says "it was clearly marked, that is your problem" unbelievably rude and a good sales person shod have stated before the sale was complete that the coupon needed six, would you like to get more.