Nespresso Boutique Costa Mesa

I had an unfortunate experience at this Nespresso location with disrespectful staff. I decided to browse around while waiting for some clothing that was being gift wrapped to order in the Bloomingdale’s gift wrap counter, and not before long, a staff member says in a firm voice that I’m not allowed to browse around unless in stand in line to be ready to purchase. I didn’t appreciate being put on blast in front of other customers and it was obvious profiling since I am Hispanic , even though I was dressed nicely. Apparently I’m not the only one who had this experience, based on the other reviews

The staff is excellent, but their hands are tied. They can’t give excellent customer service when they’re only allowed to have one flavor of coffee on per shift! I thought this was supposed to be something like a tasting bar so I could figure out which coffees I prefer to purchase, but nope! Nesspresso has decided that we must purchase sleeves at a cost of … what was it? About $8-$10 each? Just to try them to see whether we like them? And Nespresso does not sell variety packs!!! “Oh, but they include one when you purchase your machine.” Ok yeah, but what about when people pass them onto relatives and friends or resell them? So what are the second owners supposed to do? ***This is very cr@ppy of you, De Longhi!!!!!*** This is not the fault of the employees. I admit that I bought a second-hand Nespresso Lattissima One ($125) because I didn’t want to spend $1800-$2,500 on a Jura. But now, I’m TRULY beginning to regret that choice. I’m going to have to sit down one day and find or create a spreadsheet comparing the costs of investment and use over five years of the two machines. Until then, I will for sure be looking for a reusable pod for the Lattissima. I put 3 stars for the atmosphere because they basically offer only queue to line up for making purchases, a few cash registers, a wall of coffee, several machines, and a few bowls (which they call “dispensers!”). To me, this is the absolute bare bones minimum upon which a manager should BUILD an “atmosphere.“ I would expect there to be seating and a coffee bar where customers could request their “coffee ambassador (salesperson)” to brew them whichever flavor they wanted to try and to give them milk and sugar if they wanted, as well as to sit and savor the cup. I was completely flabbergasted that this was not the case. I will most likely not be returning to this location. will be either ordering online or going to other locations. Well, I will definitely be going to other locations to see if they are the same set up as this location. If they are, there is no need to return to any of these locations. I will simply order online. Another thing that really annoys me is that Nespresso calls these things that they stock here “dispensers.” A dispenser is something that keeps things organized. These items are not dispensers! They are bowls! I am going to have to go on Amazon or Mercari to get an actual dispenser. That’s fine, but I was just hoping to be able to go into a brick and mortar store and take one home today but that’s OK. If they don’t want my business, that’s fine they don’t have to have it. I just don’t really understand how this type of business model can be sustainable, but that’s OK. I’m not in charge.

Shopped here tonight Sunday 12/17 around 6pm lady in training all I can say is RUDE RUDE RUDE the girl with her at that station follows her lead as well I also felt like I was being racialy profiled I will not come to this location at all would rather order elsewhere and will definitely tell everyone I know about my experience

Evident Racial Discrimination and Need for Improved Service at Nespresso Costa Mesa South Coast Plaza As a regular patron of Nespresso for the past two years, it pains me to report a deeply unsettling experience at the Nespresso store in Costa Mesa South Coast Plaza, reflecting a glaring issue of racial discrimination and the urgent need for enhanced customer service training. Our visit commenced with a courteous offer from a staff member to sample a new coffee. This positive start quickly deteriorated when a person, likely the manager, rudely interrupted our viewing of the product's packaging at a display, despite prior staff approval. This was the first in a series of discriminatory acts. As the only Asians in the store, my friends and I were distinctly and unfairly targeted. The manager's blatant disregard for our presence, choosing to serve Caucasian customers behind us first, was a clear display of unequal treatment. When I asserted my position in the line, the manager's response lacked any semblance of apology or professionalism. This incident was not merely about poor service; it was a stark reminder of the challenges minorities often face in retail environments. The manager's behavior was not only unprofessional but also indicative of deep-seated racial biases. Nespresso needs to urgently address these issues. This includes comprehensive training for staff on professional and respectful customer interactions, with a strong emphasis on equality and non-discrimination. The store's display organization should also be managed in a way that does not lead to customer confusion or such negative encounters. We left the store feeling marginalized and disrespected, a stark contrast to Nespresso's usual standards of service. It's imperative that Nespresso takes this feedback seriously and implements changes to ensure an inclusive, respectful, and welcoming environment for all customers, regardless of their racial or ethnic background.

Located at Bloomingdales, 1st floor, by the front entrance (near sephora). great service

Been shopping here for a while , and I can say things have changed for the best ! I love the new location and look! Things just keep improving here ! Recent visit was one of my best , everything was so professional and I was able to get all my needs and questions addressed for my purchases - Carlos was extraordinarily helpful ! Very professional! Thanks

Love nespresso

In the lower level of Bloomingdales by the door that leads into the mall

Bad service ever in Nespresso. Very rude and not introduced the pods also answering impatient to the customer.

I was waiting in line and stepped forward when the customers in front of me moved forward because it was their turn to check out. I was standing in the spot that those customers were standing in before. The Nespresso girl who is maybe Hispanic, has shoulder length dark hair and is plump, went on a power trip and kept yelling at me to step back to where the line starts, which I didn't understand because I was standing right by the sign for the line, and I was the only person left in the line. Did she just yell at only me? Or did she also yell at the customers who were standing there before me when I wasn't in the store yet? Well, I haven't gone back to the store to buy coffee pods after that sour experience. I don't see the point in going to a store to be treated poorly if ordering online is a better experience.