Nespresso Boutique Boston

I love nespresso and am a long term customer. Very disappointed when this store refused to give me ice after I purchased coffee. I’m a breastfeeding mom and needed it to keep my milk cold for my baby. I explained this to them but they still refused. Yikes!

Terrible customer service. People were so rude

As many of the reviews mentioned, I too experienced rudeness. The clerk rolled eyes twice when I asked a simple question that took 5 sec while staying on his own phone call the entire time during work.

Although Nespresso offers an excellent product, I have decided to exclusively shop online moving forward. The behavior of Nespresso's employees and upper management consistently reflects rudeness and a significant deficiency in basic customer service awareness. My interactions with them have been notably dismissive and unaccommodating, despite my genuine interest in the brand. I wish them the best in improving their customer service and interpersonal skills.

just had to commend the service i've received from nespresso boston staff. i stop by frequently to buy coffee pods and every staff member i've dealt with has been so friendly and helpful! it can be busy sometimes but staff always handles it really well. highly recommended this outpost of nespresso (and the coffee is delicious!!).

Very friendly staff we was offered a free cup of coffee to try new tastes

They have a messed up line, people are going in front of you and supposedly there is a person at the door telling who is next in line. And there was an “open” person, she said she had to take her break

I walked into the Nespresso Store for the first time this weekend and was severely disappointed. One of my good friends works as a sales associate on the floor and as soon as I greeted them, a manager came up to us and immediately sent them away. He looked me up and down in such an offensive way I was already turned off from the store. I went in with intentions of purchasing more sleeves of coffee for my Nespresso machine, but no longer felt comfortable doing so after this strange interaction. I won’t be visiting again!