Nando's Birmingham - Star City

Have come to this store and normally it’s great when it is open however more often then not it’s closed in the day now no signs on door they just don’t open the doors. When you do get there attention the rudeness is disgusting

Food was brilliant. I just feel like some of the staff lack the service. We were greeted with one fed up staff member who couldn't even crack a smile let alone say hello to my child who was being polite to him saying hello how are you? Staff who brought food out were the same just seemed so fed up and clearly didn't want to be there doing the job.

Had a wonderful experience today at nandos . It was made even better by the guy at the door , moheen was his name Thank you will return

Bad behaviour

Beautiful but sometimes has some drinks unavailable from the bottomless

Honestly the worst, I will repeat what others has said, dirty tables left for hours Party of 5 sat on a on a table of 4 never thou there were empty tables Staff were poor, I saw staff look at dirty tables and which had not been cleaned the hour we were in there. I saw meat being cooked multiple times as service was slow and the food was cold Was told we were next up 15 minutes later no food, then Took 10 minutes to talk to someone to get a refund. At least I got chicken wings at Pizza Hut

The worst Nandos experience I have ever had. Started off with a young wait staff who seemed to have no idea what was going on, blankly walked us around the room trying to find a table for 5. Ended up seating us at a table for 4, even though we could see bigger tables that were empty and clean. Then waited almost an hour for food, the majority of which we could see was left to go cold on the side while they waited for more sides to be cooked. Baring in mind, the restaurant was not busy so I’m not entirely sure what the hold up was. When we first asked about our order we were told we would be the next to be served, only to then see others who had arrived after us receiving their food. After a no show on the food we decided to ask for a refund, which then took another 10 minutes of standing around at the till! No apology given, just a receipt shoved in front of us and told to fill out our contact details for the refund. Very poor service, the staff didn’t seem to want to be there. On top of this, tables were left empty with food still on for the entire hour we were there. Some major staff rehaul needs to be done at this site.

Before I came here to eat was wondering why so many bad reviews but I find out it's shame To see bad attitude rude lady work at there and she is manager oh my god sorry to worker at there . She don't know how to handle a bad situation . She just ready to argue with customers and not try to find solutions and treat me front of my child it's big shame . I don't understand if you not happy to be there than don't work stay home Because you was look tried and hard for you to walk with low confidence energy

Visited nandos in ramadan to open my fast. The store was really busy but we received excellent customer service from one of the staff members mohin. Food was also fresh and tasty.