My Cafe

Came by a week ago. I ordered a doppio espresso (to add to my own drink) and asked for a cup of ice on the side. He asked if I wanted an Americano instead. I told him "no thanks, just the two shots and a cup of ice on the side." The worker was insanely rude over giving me a cup of ice. He clarified that this isn't a real Starbucks and he can't just give me a cup of ice because I need to purchase an actual drink for me to advertise the cup. Understandable, but there was also no need to yell at me asking for a cup of ice. Sounds like he deals with a lot of people who confuse this cafe with a real Starbucks. I then told him I didn't want the cup of ice anymore, just the doppio espresso. He then showed me the cup with the logo like I was stupid explaining the same thing and then angrily told me, "how do you want me to order this?" I told him, "I just want a double shot of espresso." I explained that I originally wanted a cup of ice to add it to my own drink. So instead of giving me a cup of ice, he took my cup and filled it with ice. Coming from someone who does work at a real Starbucks, we're not allowed to take half drank personal cups to fill with ice because it's considered unsanitary. We give away cups of ice for free all the time with the logo, so either this cafe has ridiculous rules, he didn't want to waste a cup, and/or this guy just hates his job. Customer service was terrible. I am all for supporting small businesses, but you're better off going to the real Starbucks across the street.

Great service! This is the way that a Starbucks store should be.

Rude! Rude! Rude! Worst customer service ever! Do not order online they do not cater to delivery service a waste of time. The guy is unprofessional and claims they are too busy already and has no time or "does" online orders

Horrible costumer service! I ordered a salted caramel Frappuccino and the lady gave me chocolate Frappuccino with caramel on the top, I asked if she could do the salted caramel Frappuccino as I am allergic to chocolate, she was very rude and say she was not going to do it, asked for a refund and she said she was not going to do it. Spoke to the manager and didn’t do anything about it. Horrible costumer service, definitely not the Starbucks image wants you to have. PSA: THIS IS NOT AN STARBUCKS STORE

The worst customer service in the mall will never get my money

The best coffee ever