Mr Gatti's Pizza

Pizzas always perfectly made and on time. My favorite Gatti's in the Southside!

Props to the three employees getting absolutely swamped tonight and still giving me great service. There were so many angry customers demanding refunds and giving them a hard time when they’re clearly understaffed and only have one oven. They were set up for failure, and upper management SHOULD DO BETTER to not put their employees in such a position. Pizza took a long time, but that’s to be expected given the circumstance. It was made correctly, hot, fresh, and delicious. Thank you guys!

Very poor customer service skills .. bad service.. bad communication.. avoid ordering from this place at all cost it’s not worth the money or your time

I placed an order at 4:30ish pm for delivery and got an email acme text saying my order would be delivered at 5:16. I get a text at 5 pm sing the dasher had picked up my order and was on the way. 4 minutes later I get another text saying the order was hand delivered to me at my house. I called the dasher, who said "I don't speak English, only turkey" and hands up on me. I text him, but no response. I call the restaurant. The manager, Joe, tells me my order was not picked up and it was still sitting there waiting on the dasher. He gives me the number to call and talk to doordash. I call and they say there's nothing they can do cause I've already received my meal, even though I explained I haven't received anything, the dasher lied, and even gattis has confirmed my food was still sitting there. Doordash refused to give me a refund, said a manager would be right with me, and then hung up on me. I called Gattis back and talked to Joe. He made a new order for me, refunded my money, and called doordash himself to tell them they were wrong. Joe really went above and beyond to make things right. The food was great. The service is amazing. Joe really saved the day. Thank you gattis, and thank you Joe!

Great customer service pizza nice and hot and ready expected time frame

I love Gatti’s. I’m a frequent customer. I happened to be in S Austin so ordered from this location. Staff is friendly. I order a pan Sampler. I was very disappointed by how sparsely topped this pizza was. The sampler at every other Gatti’s I’ve ordered from is loaded but not the Wm Cannon location. Also, the pan crust that I paid extra for was not sufficiently proofed so it was pretty flat and dense instead of thick and airy. Disappointing.